**Description:** The Reservationist's primary responsibilities include responding to inquiries about services, prices, schedules, and general information; making reservations for customers and updating booking records as needed; communicating with customers about their bookings, including any changes, cancellations, or confirmations; handling customer complaints and escalating them to management when necessary; maintaining a comprehensive knowledge of our services, schedules, and pricing; working with other team members to ensure smooth operations; and preparing regular reports on booking trends and customer feedback. **Pay Hrly Range: $26.00-31.00** **Qualifications:** + Prior experience as a Reservationist or in a similar role, such as Customer Service Representative + Strong communication and customer service skills + Proficiency in reservation management software and other relevant computer applications + Attention to detail and problem-solving abilities + Ability to handle stress and stay organized in a busy environment + High school diploma or equivalent; further education in hospitality or a related field is a plus **Primary Location:** US-NY-New York City **Organization:** Park Hyatt New York **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Front Office **Req ID:** NEW014124 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.