Job Title: Real Time Analyst Job Description **Key responsibilities of the position:** · Real-time Monitoring of all service channels to ensure service delivery within SLA agreements​​. · Managing escalations, outages, and system issues. · Responsible for updating and maintaining attendance information and presence reporting. · Providing support to team leaders in the use of workforce management. **Applicant profile:** · Analytical skills. · Understand customer demand and ensure forecasting and planning are optimized. · Good communication skills. · At least two years' experience Workforce Planning within Contact Centers, especially within the Health Care sector · Either UAE resident or able to relocate on a short notice · Fluency in Arabic and English Location: ARE Dubai - Property# BCB2 515, Dubai CommerCity Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**