Job Title: Quality Analyst with German in Bratislava Job Description The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements. **Experience the power of a game-changing career** Want to know more? Join us, a global technology and services leader powering the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in more than 70 countries. We are proud to receive awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year. **What you will do in the role** **Essential Functions/Core Responsibilities** + Monitor, evaluate and / or audit a sampling of inbound and/or outbound calls and other contact methods including chat and email + Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) + Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices + Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies + Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); Complete phone time to keep current on programs (as applicable) + Contribute to maintaining forms and legends documents + Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals **Candidate Profile** + Detail-oriented. + Ability to multi-task and meet timelines on deliverables. + Proficient inMicrosoft Office. + Effective communication skills, both written and verbal. + **German language proficiency** (C2 level) and **English** minimum B2 level + Anaytical skills **Information about the selection procedure** + Accessibility to Bratislava is a prerequisite, as the work takes place in our offices + **Proficient German (C2 level) and English** is a prerequisite **What you can expect from us** + Full-time work + Work from the office on a 24 hour/7 days a week shift basis + Employee benefit points: monthly allowance 41.6 EUR + Daily meal allowance from the employer 6.6 EUR + Work in our new offices in the very centre of Bratislava + Snacks at the workplace - fruit, cereals + Teambuilding activities: summer and Christmas festivities, monthly games and competitions, wellbeing workshops and more + Opportunity to start your career in an international environment + Comprehensive induction training (fully paid) + Ongoing training and upskilling programmes through Concentrix University + Professional development programs and career navigation to support your career growth **_Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._** Location: SVK Bratislava Language Requirements: Time Type: Full time2026-06-15 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**