Job Title:

QA Analyst/ SDET

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

The QA Senior Analyst will be responsible for planning, executing, and documenting tests across various products. The role includes initiating tests, analyzing results, troubleshooting systems, and collaborating with development and business teams to address technical challenges.

Job Responsibilities:

Define and execute test cases for web/mobile applications based on software requirements and technical specifications.

Record and analyze test results, comparing them against expected outcomes to ensure high quality.

Provide insights from a user's perspective to improve the client-side experience.

Enhance and mature regression testing processes for comprehensive coverage and efficiency.

Design and document detailed test plans for various projects.

Participate actively in an Agile development environment, contributing to daily standups, sprint planning, backlog refinement, and retrospectives.

Lead QA efforts for application releases, ensuring smooth transitions to production.

Be available to address critical production issues, including after-hours support when necessary.

Job Requirements:

Required:

5+ years of software quality assurance work experience.

Proven experience in developing, executing, and documenting test cases, test plans, and test scripts.

Hands-on experience with functional, regression, and exploratory testing.

Experience in testing websites across multiple platforms (desktop, tablet, mobile).

Experience with API endpoint testing using tools like Postman.

Experience querying databases with SQL.

A self-starter with a passion for continuous learning and improvement.

Highly detail-oriented with excellent problem-solving skills.

Exceptional written and oral communication abilities.

A team player who thrives in a collaborative environment.

Preferred:

Bachelor's degree or equivalent work experience.

Familiarity with Jira for managing and tracking defects.

Good understanding of automated testing frameworks, with a desire to develop further skills. Work experience in this area is a plus.

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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