In Germany (DE), there are two sites supporting Customer Services (CS) and, with your help, we will leverage on HR best practices, standardize strategy and processes, and ensure a great employee experience for our CS population across the DE network.
Amazon is looking for a HR Specialist who will lead the ER strategy for DE CS, in particular the Work Council engagement and partnership strategy. This position requires an individual who has significant WC, employee relations (ER) and labor relations experience. Strong communication, influencing and interpersonal skills are essential, to enable the individual to work successfully to develop and deliver a robust ER strategy. The position supports the DE CS network and can be based in a Virtual Location, or preferably based in Berlin.

The main priority of this role is to develop and implement the HR strategy in relation to ER and Work Council partnership across DE CS. Standardization of current processes and leveraging of best practices from other regions and internal teams. You will partner with the wider business (Operations, ER, and Legal) to understand planned organizational changes and develop a plan to address those needs. You will be responsible for the analysis, assessment and deployment of new tools, processes, policies and launches which need to be introduced to Work Councils. Your experience dealing with works councils and employee relations is crucial, as you will be the main point of contact responsible for the overall progress and strategy with works council and business stakeholders. You will work closely with senior leadership teams and the wider HR operations team, utilizing your excellent communication, coaching and influencing skills to drive employee engagement and manage change. You will also provide guidance to the DE CS leadership team when developing or implementing projects and to local teams for topics in relation to works council management and other associate representations.
You will be responsible for using quantitative and qualitative data to identify opportunities to improve HR processes, people plans and influence works council related priorities


Key job responsibilities
Design, develop and implement the ER strategy in relation to Work Council collaboration and partnership, in conjuction with HR, ER and Legal
- Design, collect and analyze Work Council topics across DE, provide recommendations to the business for future success and process improvement
- Act as main point of contact for DE CS Work Council for all strategic topics
- Analyze, diagnose, design and revise HR and business policy and process in relation to Work Council topics. Work with internal teams to deliver action plans and drive change as required
- Develop a robust intake process for the business in relation to Work Council topics
-Develop a mechanism to report key metrics in relation to Work Council