**Job Description** You will lead aspects of transformation and operations, at the business unit level and globally. You work largely within existing partnerships and networks to deliver pre-defined business objectives, while formally managing a team. Your role may also require working within an influence model. **Additional Job Description** **Required Qualifications** + College education degree (in progress to be evaluated) + Prior experience in service delivered or MFG environment -- desirable + Language skill: Spanish (mandatory)/ Upper intermediate English (desirable) + Proficiency in MS Office- Excel Intermediate + HR General process knowledge (desirable) + 2+years of experience + Working on site 100% of the time + Availability to change shifts (4x3) **Preferred Qualifications** + Process Analytical Execution + Interpersonal and Communication Skills. + Adaptability. + Self-Leaning + Ability to work under pressure and multi-tasking. + Strong typing skills are preferred. + Self-motivated with ability to work both independently and as part of a team. + Costumer Focus – Act to solve and address the complex queries to the leadership; + Results and productivity oriented. + Hight Attention to detail. + Handle employee and Internal Areas requests **Responsibilities:** + Provide Front Face solution to employee, former employees, and Internal Areas requests + Handling employee requests trough by phone, e-mail, chat and System Ticket. + Case Management: address complex queries to Tier II and track them to final resolution and getting the feedback to initiator. + Knowledge base update + Ensure delivery of services attributed to his/her responsibility under Global metrics stablished -quantitative and qualitative. + Contact references and perform background checks + Quality evaluation alignment + Continuous improvements for the stablished process Diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors. Note: GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration now or in the future sponsorship **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team. **Diversity Information** General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (https://search-careers.gm.com/en/working-at-gm/)** **Our Culture** **How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)** Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. **Explore our global location** **s** The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.