Job Summary: JOB DESCRIPTION – BELONGING AND IMPACT PROGRAM SPECIALIST Location: Calgary, AB, Winnipeg, MB, or Toronto, ON (Remote) Division: Ticketmaster, Human Resources Line Manager: Director, Belonging and Impact Contract Terms: Permanent, full-time (37.5 hours per week) THE TEAM The Belonging and Impact team at Ticketmaster is responsible for guiding and sustaining a culture centered in belonging, where employees are empowered to bring their full selves to work, feeling valued and supported in reaching their full potential. This role reports directly to Ticketmaster’s Belonging and Impact Leader and together you’ll drive belonging and impact programs across, global markets and divisions. THE JOB The B&I Program Specialist is responsible for managing global program initiatives. This role plays a critical part in cultivating a workplace where all employees feel valued, respected, and empowered to contribute to their full potential. The B&I Program Specialist supports driving organizational change and promotes a culture of belonging that benefits employees, clients, fans, and stakeholders alike. This role supports the delivery of impact strategies aligned with organizational goals. The B&I Program Specialist provides administrative and programmatic support for initiatives. The specialist analyzes data to measure progress and identify areas for improvement, engages with stakeholders internally and externally to advance goals, communicate initiatives, and progress, while ensuring compliance with relevant laws and regulations in all the regions we operate in. WHAT YOU WILL BE DOING + Manage and support global B&I program initiatives to foster a workplace centered in belonging. + Play a key role in cultivating a workplace culture where all employees feel valued, respected, and empowered to contribute to their full potential. + Contribute to driving organizational change by advocating for policies and practices that promote belonging. + Collaborating with ERGs and council members across the business, fostering relationships and driving impact. + Support the development and implementation of program strategies, collaborate cross-departmentally to advance initiatives in alignment with organizational goals. + Provide administrative and programmatic support for initiatives, ensuring smooth execution of B&I programs. + Design and facilitate training and educational programs to enhance awareness, understanding, and engagement across the organization. + Analyze data to measure progress, identify trends, and recommend areas for improvement. + Ensure compliance with relevant HR laws and regulations globally. + Communicate initiatives, program progress, and successes to stakeholders, fostering transparency and accountability. + Support the development of tools and resources that promote a culture of belonging among employees, clients, fans, and stakeholders. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) + 3-5 years of experience in belonging, employee engagement, HR, or related roles, with demonstrated success in implementing successful people-centered initiatives. + In-depth understanding of belonging and impact principles and practices. + Experience developing and delivering training programs. + Ability to analyze data and metrics to track progress and measure the impact of people programs and initiatives. + Ability to leverage data to inform decisions, and to communicate relevant data to stakeholders in an impactful way. + Strong program management skills, including the ability to manage multiple projects simultaneously. + Leadership skills with the ability to influence and collaborate with stakeholders across all levels of the organization. + Experience working with employee resource groups (ERGs) or councils + Experience creating inclusive, accessible content across Slack, intranet, email, and other internal platforms + Skilled in developing internal and external communications that reflect diverse voices and support belonging-focused initiatives and campaigns + Familiarity with social media strategy, employee storytelling, and engagement through cultural observances and ERG visibility + Ability to collaborate with Communications, PR, Talent Brand, and Internal Events teams to align messaging and drive impactful activations on and off-site and with community partners + Travel may be required for this role, up to 10%. YOU (BEHAVIOURAL SKILLS) + Collaboration – Ability to work effectively with diverse internal and external stakeholders, fostering relationships and aligning efforts across multiple teams to support belonging initiatives. + Leadership – Demonstrates the ability to influence and guide cross-functional teams, promoting belonging while driving organizational change. + Communication – A confident communicator regardless of medium (verbal or written), with an ability to effectively deliver training, engage with stakeholders, and report on B&I initiatives, ensuring transparency and accountability. + Adaptability – Capable of managing multiple projects simultaneously, navigating changing priorities, and adjusting strategies to meet evolving organizational goals. + Empathy and Cultural Sensitivity – Demonstrates emotional intelligence and sensitivity to diverse experiences and perspectives, fostering a workplace environment where all employees feel valued and empowered. + Problem-solving – Utilizes strategic thinking and data analysis to identify areas for improvement, propose solutions, measure the impact of programs and iterate as needed. + Accountability – Takes ownership of tasks, ensures compliance with laws and regulations, and holds themselves and others responsible for advancing goals within the organization. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home-life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.