As a Team Lead in the Oracle Health Support Services space, you will lead a team of solution analysts to meet our client commitments. In this role, your responsibilities will include hiring, onboarding, planning, and directing the team’s day-to-day work to achieve operational targets or objectives with contribution to the immediate results for the team or department. As well as communicate policies, practices, and procedures within the immediate area of responsibility to stakeholders within the department. Utilizing your knowledge of ideal outputs for Oracle Health, you will identify and lead team-level quality and process improvement initiatives. Leadership aspects include consistent and timely training, guidance, and feedback to encourage associate success, providing input on staffing and performance decisions for direct reports, and overall supervision of associates on your team.

 

Basic Qualifications
  At least 5 years total combined related work experience and completed higher education, including: At least 1 year customer service, call center, hospitality and/or technical support work experience At least 4 years additional work experience directly related to the duties of the job and/or completed higher education Preferred Qualifications
  At least 1 year people management, matrix management, project management or other indirect leadership work experience Bachelor's degree or equivalent relevant work experience Expectations
  Perform other responsibilities as assigned Willing to work additional or irregular hours as needed and allowed by local regulations Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position