Job Title:

Product Support Engineer I

Job Description

Overview

The Functional Consultant is responsible for the successful Zendesk Implementation and configuration of Zendesk solutions. This individual will work closely with clients to understand their business needs and translate them into effective Zendesk configurations.

Client Engagement - Collaborate with clients to identify their needs and translate them into functional solutions that drive value and efficiency.
Solution Design - Develop tailored configurations, workflows, and processes that align with business goals.
Implementation Oversight - Lead the end-to-end implementation process, from discovery to deployment, ensuring successful outcomes.
Collaboration - Act as the primary liaison between business stakeholders, project managers, and technical teams.
Post-Implementation Support - Provide training, documentation, and support to ensure the seamless adoption of delivered solutions.


Key Responsibilities

Implementation & Configuration
Lead or contribute to the implementation of software solutions, including configuration, data migration, and integration with other systems.
Perform system testing, including unit testing, integration testing, and user acceptance testing.
Provide hands-on training and support to end-users on the implemented solutions.
Troubleshoot and resolve system issues during implementation and post-go-live.
Solution Design
Actively participate in pre-sales activities, including solution demonstrations, presentations, and proposal development.
Gather and analyze client business requirements through workshops, interviews, and document reviews.
Design and document detailed functional specifications and system configurations.
Translate client business needs into effective and efficient solutions using our software platform.
Project Management & Delivery
Contribute to project planning, scheduling, and budgeting.
Monitor project progress, identify and mitigate risks, and ensure timely delivery of projects.
Effectively communicate project status and any potential issues to project stakeholders.
Client Relationship Management
Build and maintain strong relationships with clients, acting as a trusted advisor.
Proactively identify and address client needs and concerns.
Ensure client satisfaction throughout the project lifecycle.

Knowledge Management & Continuous Improvement:
Stay abreast of industry trends and best practices in business process management and software implementation.
Share knowledge and best practices with the team through internal training sessions and documentation.
Contribute to the continuous improvement of our software solutions and delivery processes.


Qualifications

Bachelor’s Computer Science, Information Technology, Engineering, or a related field.
Fresh Graduates are welcome
Exceptional problem-solving skills and the ability to handle high-stakes escalations under pressure.
Excellent communication skills (verbal and written), with the ability to convey complex ideas to both technical and non-technical audiences.


Key Competencies & Skills

Analytical Thinking: Strong ability to assess project data, identify risks, and implement effective solutions.
Adaptability: Proven capacity to handle fast-paced, evolving environments with multiple projects and shifting priorities.
Collaboration: Strong interpersonal skills for effective cross-functional and client-facing interactions.
Continuous Learning: Enthusiasm for staying updated with the latest technologies, trends, and best practices in the field.

Location:

PHL Quezon City - EXXA Tower

Language Requirements:

Time Type:

Full time

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