If you are a Product Engineering professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based from our newly refurbished state-of-the art Leicester office in the UK, you will be part of the Customer Support organisation that includes front-line technical support, working closely with customers on a variety of topics to address problems.

In This Role, Your Responsibilities Will Be: Lead a team of DeltaV Subject Matter Experts Escalate and communicate critical customer issues both at the technical and business level Execute the strategies defined by the Lifecycle Services team Collaborate with customers, Technical Support, and local offices on technical solutions to DeltaV applications Provide end user feedback to Marketing and Technology regarding DeltaV software based on investigation of field issues Generate close consultative long-term relationships with key Emerson customers to assist with their DeltaV support needs Handle technical investigations around customer issues within the DeltaV Product Who You Are:

You handle risk that comes with moving forward when the outcome isn’t certain. You anticipate conflict before they happen, based on knowledge of interpersonal and group dynamics. You convey clear performance expectations and follow up consistently. You leverage each team member’s unique background to achieve team goals. You observe situational and group dynamics and select best-fit approaches. You adjust communication content and style to meet the needs of diverse stakeholders. You quickly and decisively take actions; changing, unpredictable situations.

For This Role, You Will Need: Must have background in control systems Creative problem solver - Ability to work directly with the end user resolving system issues on a running process Excellent written and verbal communication skills to support regular interfacing with customers and other departments within Emerson Preferred Qualifications That Set You Apart: BS in Engineering or relevant degree Our Culture & Commitment to You:

At Emerson, we prioritise a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognise the importance of employee wellbeing. We prioritise providing competitive benefit plans to meet yours and your family’s physical, mental, financial, and social needs. We provide wellbeing benefits, healthcare plans and eyecare, benefits centred around professional development, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid family leave (maternal, adoption and paternal) and holiday leave.