Job Description Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. CPSO team comprises senior Banking and Credit Risk SMEs along with specialized staff with a broad mandate spanning all of credit monitoring, portfolio management, collateral management, transaction management, credit risk middle office, quality assurance, issues management and regulatory issue remediation. The team’s objective is to ensure exceptional outcomes for Citi’s clients while sustaining industry leading safety and soundness as regards credit risk management by the first line of defense. **In this role, you’re expected to** **:** + Accountability for effective Issue Resolution & Risk Mitigation by providing design and testing support to resolve MRAs/CAPs (Corrective Action Plans) and SIIs (Self-Identified Issues) across Institutional Credit Management (ICM) + Foster a consultative / advisory approach that challenges legacy policies, processes and promotes efficiency + Identification of governance mechanisms / controls to prevent recurrence of issues + Partnership and continuous engagement with applicable regional and industry stakeholders in ICM, Corporate Bank, Commercial Bank, Wealth and Risk for effective Issue resolution and Risk Mitigation + Identification of opportunities to reduce anomalies and establish guidelines / best practices to drive operational consistency across Business Units. Improve client experience by simplifying the implied support burdens currently borne by clients and coverage staff. + Ensure on-time adoption and continued improvement of the Credit Risk Process Digitalization platforms in partnership with ICM Product Development, Technology, and end users across all LoBs. + Identify scope to leverage new age tools (AI/ML) to optimize processes across the ICM organization + Ensure timely completion of projects within the CPSO book of work + Place additional focus on talent management by increasing completion rates of individual development plans and adoption of consistent succession planning processes across ICM + Attract, develop and retain top quality staff including as regards active engagement with regional recruiting efforts to ensure a robust pipeline of talent + Actively participate in Learning, Development and Training opportunities including instructor led courses + Improve VoE Engagement, Belonging (DEI), and Leadership scores + Travel (less than 10%) + Demonstratable financial services experience, including 12-15 years in Banking or FI Industry + Deep knowledge of Wholesale Credit Processes and Policies spanning the Credit Risk Value Chain + Credit Officer (CO) or demonstrating the skills aligned with that designation + Impeccable and thorough knowledge of Credit risk systems + Ability to synthetize complex information into clear, compelling presentations and well-structured analytical workbooks. + Outstanding awareness and adherence to the control environment **As a successful candidate, you’d ideally have the following skills and exposure** **:** + Strategic orientation to ensure the team continues to be positioned as a thoughtful and proactive partner in providing effective resolutions and best practices for Risk Mitigation across Business units. + Recognized as a skillful manager with a track record of building high performing teams. + Proven culture carrier. Powerful interpersonal skills, with the ability to build relationships and exert influence with and without direct authority. + Solid organizational skills with ability and willingness to work under pressure and manage time and priorities effectively with little to no supervision + Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority + Advanced Microsoft Office (Word, Excel, and PowerPoint) skills **Education** **:** + BA/BSc in Finance or Accounting or higher degree in Business (MBA), or CFA, or any other related subject Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Product Management and Development ------------------------------------------------------ **Job Family:** Product Strategy and Planning ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.