Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Office

Job Description

Job Summary:
This role drives operational excellence by applying Lean Six Sigma principles to optimize marketing processes and organizational workflows. The role involves practical process analysis along with coaching/mentorship to integrate continuous improvement as a fundamental aspect, directly boosting customer happiness and return on investment.

Key Responsibilities

1. Process Optimization & Project Leadership

Collaborate with cross-functional teams (sales, product development, customer experience) to standardize customer-focused processesConduct root-cause analysis using DMAIC, Pareto charts, and PPI 8-step methodology to eliminate defects in marketing campaigns and operational workflowsLead Kaizen events and small-to-medium-scale Six Sigma projects, ensuring alignment with critical metrics (e.g., return on investment, customer retention)

2. Training & Mentorship

Mentor employees on Lean Six Sigma tools, Kaizen, and change management strategiesDesign and deliver PPI-LE training modules to champion continuous improvement cultureFacilitate workshops to integrate Lean methodologies into daily operations

3. Data-Driven Decision Making

Prepare reports on process improvements, defect reduction, and financial impact for partner reviewAnalyze marketing and operational data to identify inefficiencies, prioritize projects, and effectively handle resources

4. Strategic Collaboration

Partner with PPI Steering Committee to identify improvement opportunities and align projects with business goalsShare standard processes globally to improve tools and methodologies

Required Skills & Qualifications

Certifications & Technical Skills: Certified or trained on improvement methodology like Lean, Six Sigma, TPM, Quality circle etcExperience with marketing principles (campaign management, pricing strategies)Soft Skills:Strong communication for partner engagement and trainingChange management expertise to drive organizational adoption

Education:

Bachelor’s degree in Marketing, Business Administration, or related field; MBA a plus

Experience:

5 years of proven ability with 3+ years in process improvement roles, with known to work in Six Sigma/Lean, Kaizen etc. driven projectsBackground in marketing operations or corporate training preferred

Work Environment:

Emphasis on collaborative problem-solving and innovation.