Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com This role is located in one of our Convatec Business Services centers in Kuala Lumpur and has been established to provide Payroll Inquiry and Transaction Support to the Convatec enterprise through a global team of delivery experts. Through our ticket management system, employees, HR and Finance can raise queries or requests to the service delivery team. The identification of correct routing of queries and requests is crucial in conducting RCA and resolving any pay discrepancies, while maintaining compliance through collaboration with the Payroll COE. The primary purpose of Payroll Inquiry Support is to review and resolve queries and requests promptly. By addressing these queries, we maintain employee trust with the critical component of employee engagement, Pay. Through root cause analysis we ensure further queries and requests are proactively rectified. The successful candidate will have the opportunity to contribute to the development, enhancement, and supporting of our HR Operating Model. **Responsibilities:** + Handle Tier 2 complex Payroll HR-related issues and elevations from Tier 1 support by providing timely and effective resolutions via ServiceNow and Workday to employees such as missing hours, incorrect deductions tax related issues, discrepancies in employee information etc. + Support business-as-usual activities pertaining new hire processing and term processing, successfully passing on information to the Payroll COE for additions and updates. + Ensure Allowances and Pay Changes, reported via our ticketing systems are timely passed on to the Payroll COE for their Payroll update processing. + Ensure adherence to SLAs (Service Level Agreement) for response and resolution times while adhere to the quality framework standards. + A dedicated point of contact, and regular Payroll data reviews to address discrepancies promptly to Payroll COE (regional leads). + Responsible for monitoring and ensuring timely response to Payroll inquiries through team stand-up ticket reviews and escalations on issues. + Playing an active role in "Knowledge Management", by reviewing, updating, publishing, retiring, and monitoring the use of published HR information (Local Work Instructions, User Guides, Knowledge Articles etc.) while ensuring compliance with relevant regulations and policies. + Stay updated on changes in payroll laws and regulations. Ensure compliance with federal, state, and local payroll regulations and company policies. + Maintain a high level of customer service and professionalism in all interactions. Demonstrate the confidence and knowledge to bring any queries to a satisfactory and timely resolution. + Participate in training sessions and team meetings to stay updated on HR policies, system changes, and best practices. + Provide training and support to WFA Tier 1 support to resolve straightforward HR inquiries and issues based on predefined guidelines and knowledge articles. + Provide feedback on process improvements and contribute to the continuous enhancement of Tier 1 services. + Strong relationship management with Convatec colleagues and stakeholders in satisfactory resolution of inquiries and requests. + Work closely with various stakeholders to gather input, assess needs, and ensure alignment across business units - Service Delivery Team (WFA, Rewards & Benefits, L&D, Talent Acquisition), COE (Payroll, HRIS @ PSX team, HR population (People Partners, HRBP, PMO), IT provisioning and access team, Finance T&E team, Managers and Employees. **Qualifications:** + Bachelor’s Degree + Proven experience as a Payroll Analyst, preferably in a global or multi-regional context,. Payroll certification preferred + Strong understanding of payroll processes, laws, and regulations. + Proficiency in payroll software (e.g., ADP, Workday) and MS Office, especially Excel. + Excellent analytical and problem-solving skills. + High attention to detail and accuracy. + Strong organizational and time management skills. + Excellent communication and interpersonal skills. + Ability to handle confidential information with discretion. + Previous experience using Workday is desirable. + **This role will be working on European hour from 3pm -12am Malaysia time** Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it. **This is stepping up to a challenge.** **This is work** **that’ll** **move you** \#LI-JG1 \#LI-Hybrid **Beware of scams online or from individuals claiming to represent Convatec** A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com . **Equal opportunities** Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. **Notice to Agency and Search Firm Representatives** Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. **Already a Convatec employee?** **If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**