Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. The Payments Operations Supervisor is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to research, conduct analyses, and resolve issues in addition to handling internal and regulatory projects in coordination with relevant stakeholders **What you will do:** + Actively leads \ participates in regulatory and non-regulatory projects ensuring business requirements are understood and agreed by Change team and Technology + Identifying potential problems and points of friction and finding solutions to maximize efficiency + Identify and eliminate manual and bespoke processes to eliminate associated inherent risks + Improve operational management systems, processes and best practices + Develop and implement operational policies and procedures for efficient operations + Collaborate cross-departmentally to align operations with organizational objectives + Analyze data to identify process improvement opportunities and cost savings + Create customized transaction services reports based on data analysis + Monitor and research errors to ensure adherence to audit and control policies + Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis + Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors + Develop and recommend strategic decisions based off in-depth comprehension of how the payments operations team interacts with others business unites in accomplishing objectives + Assist with providing informal guidance or on-the-job-training to new team members as required **What we'll need from you:** + Minimum of 7 years of experience in the banking sector or financial industries, specifically in payments and cash management operations. + Excellent verbal communication skills with a strong command of the English language. + Effective relationship management skills to liaise with various internal teams, regulators and external partners. + Proven leadership competencies, including team management, decision-making, problem-solving, and strategic thinking. + Strong attention to detail and the ability to work under pressure. + Knowledge of relevant banking regulations, compliance standards, and industry best practices. + Proficiency with payment processing platforms, cash management systems, and related technology tools. **What we can offer you:** By joining Citi Amman, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more HERE. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Cash Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.