Who We Are
Integrity. Quality. Humanity. Commitment and Innovation.
These are our values and not only what we stand by but what we stand for. At Waratah, John Deere Company we believe in empowering our people, creating and delivering effective solutions, giving back to our community, thinking differently, and doing it better. Our innovative spirit drives us to continually evolve, providing exceptional solutions to our dealers and the community, making Waratah a company that our employees are proud to be a part of.
For over 50 years, Waratah has proudly served the global forestry industry, pioneering mechanized harvesting with top-quality products known for their durability and reliability, paired with unparalleled customer support. Our state-of-the-art manufacturing facilities in New Zealand and Finland are dedicated to delivering high-quality, innovative forestry and logging equipment developed with a customer-focused approach.
What sets us apart is our extensive support and parts distribution network, rigorous global application testing, advanced manufacturing systems, and sophisticated quality measures. We aspire to be the preferred equipment provider in the forestry industry, proudly supporting the community worldwide from locations in Australia, Asia, and South Africa.
Title: Parts Support - Leading Hand
Primary Location: Australia (AU) - Victoria - Melton,3337
Job Grade: 05
Hiring Manager: Joel Vithayathil
The Opportunity
Role Purpose:
Waratah Australia is responsible for the receipt, storage, and dispatch of products directly to commercial retail customers throughout Australia, as well as through other distribution channels in Africa and Asia. To achieve this, the Parts Support – Leading Hand plays a crucial role in providing exemplary customer service to our retail customers and dealers within the region in a prompt and efficient manner. This role also includes supervisory responsibilities for Parts/Logistics employees.
Role Responsibilities:
Provide supervisory support to the Parts/Logistics team to ensure all tasks are completed in alignment with our goals and customer expectations. Deliver excellent customer service to our commercial retail customers, dealers, and internal clients within the region. This includes but is not limited to handling customer complaints, processing orders, providing price quotes, interpreting parts, managing returns, and addressing freight inquiries. Cultivate and maintain strong relationships and effective communication with customers and suppliers. Coordinate with the Parts Manager to raise parts replenishment purchase orders. Lead new projects, including the implementation of new programs and engagement with new suppliers. Maintain accurate stock levels. Collaborate closely with Product Support and Administration colleagues. Participate in an after-hours parts on-call roster to maximize customer uptime. Assist in maintaining the facility's condition and quality, fittings, and equipment by reporting and identifying issues impacting safety and operations. Share responsibility for maintaining overall facility cleanliness. Perform any additional duties that may impact the distribution of Waratah products in the designated region. About YouWhat skills you need:
Proven experience in a supervisory role within a parts/logistics environment. Strong customer service skills with the ability to handle complaints and inquiries effectively. Excellent communication and relationship management skills. Ability to lead projects and implement new programs Strong organizational skills with the ability to maintain accurate stock levels. Willingness to participate in an after-hours on-call roster. Commitment to maintaining facility cleanliness and safety.
What Makes You Stand Out:
Technical Proficiency: Educational background or proficiency in mechanical/hydraulic systems. Project management and leadership experience. Financial Acumen: Focus on business sustainability and success.
If you are passionate about providing exceptional customer service and have the skills and experience required for this role, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for the Parts Support – Leading Hand position at Waratah Australia.
Why Join us?
At Waratah, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like-
We embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported. We welcome applications from all backgrounds and believe that by understanding and respecting each other’s differences we will perform at our best!
If you have the experience outlined above, and the passion to succeed, we would love to hear from you!
Please click the 'APPLY' button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for our team.
Applications for this position will close at close of business June 1 , 2025
Waratah believes in the power of diversity in the workforce and are committed to creating an inclusive environment for all employees.
Waratah. Built to work.