As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

SS&C Global Investor Distribution Solutions (GIDS)SS&C GIDS provides information processing and computer software services and products.  The Company’s operating segments include financial markets, customer management, professional services, and output solutions.  SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.Why You Will Love It Here! Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 6 minutes’ walk from Phromphong BTS or 10 minutes’ walk from Sukhunvit MRTYour Future: Retirement Program, Professional Development Reimbursement  Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination LeaveYour Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry and Provident Fund ContributionDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on DiversityHands-On, Team-Customized, including SS&C UniversityPaid further education opportunities for employees who are eligibleExtra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligibleWelfare Committee: Discounts on fitness clubs, travel and more!Role Purpose:This varied and high paced role involves a combination of leading people and responsibility for the team’s processing of new applications and static/adviser updates in the Fund Services businesses.DeliverablesEscalation point for queries with regards to account set up applications from within the team as well as internal stakeholders.Team leadership, positive role model; meeting with the team members 1-1 on a regular basisTimely completion of performance appraisals and performance managementDocumenting User GuidesMaintaining documentation such as procedures and checklists Provide high quality internal and external serviceMeet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholdersWork with other teams within operations team to deliver optimum outcomesEnsure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.Own BCP process for the team, including regular (quarterly) training sessions for the team.Monitoring and conducting high level investigations of customers' accounts following AML, CTF AND KYC standardsPrompt escalation of issues / risks identified within specified SLAsCore Skills and Attributes:Excellent written and verbal communicationQuality service orientation/continuous improvementHigh level of accuracy and attention to detailSpread sheet and analytical skillsPlanning and organisingCustomer service focus and a passion for service deliveryExcellent Problem Solving Skills and demonstrated initiativeAbility to build strong relationships with internal stakeholdersAbility to work well under pressure, maintaining professionalismA ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environmentDemonstrated drive and commitment towards attaining the highest possible standardsTenacity and resilienceAbility to work effectively and consultatively within a diverse team environmentAccountabilities:Managing and processing of deliverables as per the agreed SLA’sAssisting the Head of Business Process Operations with projects and enhancements related to the Registry Management TeamAssisting with reviewing and updating procedures and checklists when requiredWorking effectively with the team and other internal/external stakeholders, including our offshore operations teamKey RelationshipsInternal:Dealing teamSpecialist teamRegistry Management teamPayments and Rec’s teamCSTExternal:Clients-Fund managersClients – CustodiansExternal service providersKnowledge and experience:7+ years Financial Services experience4+ years Unit Registry experience1+ years team leadership, demonstrated people leadership experienceGood knowledge of the financial services industry particularly funds management, custody and platformsSound knowledge on the AML/KYC rules is a must and requirements as per the AUSTRAC AML guidelines an advantage.Proficiency in English, both written and verbal, is required to effectively communicate with team members, clients, and stakeholdersVery good knowledge of Microsoft Office suite

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SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.