As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

SS&C Global Investor Distribution Solutions (GIDS)SS&C GIDS provides information processing and computer software services and products.  The Company’s operating segments include financial markets, customer management, professional services, and output solutions.  SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.Why You Will Love It Here! Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 6 minutes’ walk from Phromphong BTS or 10 minutes’ walk from Sukhunvit MRTYour Future: Retirement Program, Professional Development Reimbursement  Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination LeaveYour Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry and Provident Fund ContributionDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on DiversityHands-On, Team-Customized, including SS&C UniversityPaid further education opportunities for employees who are eligibleExtra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligibleWelfare Committee: Discounts on fitness clubs, travel and more!Role Purpose:This varied and high paced role involves a combination of leading people and responsibility for the team’s processing of unit movements Applications, Redemptions, Transfers and Switches, providing reporting deliverables to key clients, and for delivering these requirements in high quality, timely and accurate manner.Key responsibilities:Delivery of client reporting accurately & within SLA requirements.  Immediate escalation of any quality or timeliness issues to Head of Business Process Operations.Team leadership, positive role model; meeting with the team members 1-1 on a regular basisTimely completion of performance appraisals and performance managementDocumenting User GuidesMaintaining documentation such as procedures and checklistsEnsuring that all unit movements are complete ahead of finalising reporting deliverablesKey performance indicatorsPerformance against target for:Adherence to business processesLevel of staff engagement/morale and delivery against agreed standards within the teamQuality and accuracy of processingMeeting of all client deadlinesProcess and service delivery improvement initiativesAdherence to client business rules and compliance policiesKey working relationshipsInternal:Dealing teamSpecialist teamRegistry Management teamPayments and Rec’s teamCSTExternal:Clients-Fund managersClients – CustodiansExternal service providersSkills and competencies:Excellent written and verbal communicationQuality service orientation/continuous improvementHigh level of accuracy and attention to detailSpread sheet and analytical skillsPlanning and organisingCustomer service focus and a passion for service deliveryExcellent Problem Solving Skills and demonstrated initiativeAbility to build strong relationships with internal stakeholdersAbility to work well under pressure, maintaining professionalismA ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environmentDemonstrated drive and commitment towards attaining the highest possible standardsTenacity and resilienceAbility to work effectively and consultatively within a diverse team environmentKnowledge and experience:7+ years Financial Services experience4+ years Unit Registry experience1+ years team leadership, demonstrated people leadership experienceGood knowledge of the financial services industry particularly funds management, custody and platformsSound knowledge on the AML/KYC rules is a must and requirements as per the AUSTRAC AML guidelines an advantage.Proficiency in English, both written and verbal, is required to effectively communicate with team members, clients, and stakeholdersVery good knowledge of Microsoft Office suite

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.