Position: Order Desk
Function:
The Order Desk is the face of the company to the customer when it comes to order execution. This person will be engaged in regular communication with customers, assisting them with (but not limited to):
US sourced: inventory validation or other inventory points, product stowing to guarantee maximization of trucks and container space, proforma preparation and obtaining final confirmation before transforming them into a firm purchase order, purchase US products in the US SAP system, review packing lists, invoice the customer and finally submit documents to the Customs broker and the customer.
Foreign Sourced (non-US products): the process will be the same as the US Sourced with the exception that the Sales Operations Specialist will stop their process after the orders are sent for sourcing to the Supply Chain group and will resume once the shipping documentation has been validated and handed over by the Supply Chain Group and handed over to the Sales Operation Specialists. The invoice and its submission will need to be done by the Sales Operations Specialist.
Key operational responsibilities:
Receive the purchase order or requisition from the customer. Enter the proforma in our ERP. Prepare stowage of the order in Max-Load sofware, propose maximization of the trailer or container usage to the customer. Review inventories of the US sourced products and communicate to the customers if needed. Send the proforma invoice to the customer. Communicate with the Credit department, Business Controller, Product Line Managers and other groups internally when needed in order to align tactics to ship out product. Maintain the system with updated information regarding shipping dates, availability dates, products and quantities. Modify orders to include replacement models. Review packing lists from the USA and guarantee that quantities and aligned in order to invoice the customer. Review documents provided by Supply Chain and guarantee that they are aligned to customer’s needs as well as to the quantities and models shown in the ERP. Invoice the customer. Submit documents to the 3PL for final submission to the customer. Maintain good relationship with the customers. Ensure agreed service levels for our customers. Cooperate with Supply Chain, Product Line Managers, Finance Controller and other teams in the daily operations. Maintain daily interaction with freight forwarders (Expeditors) to ensure that there are no issues that would interfere with our shipments, export documentation, loading schedules etc. Resolve customer issues regarding product supply/pending orders.
Requirements
Experience: Minimum 1 year in customer service positions University degree in business administration or similar careers Intermediate level Excel skills Bilingual Spanish - English