Location:
NEW DELHI, DELHI, India
DELHI, India
GURUGRAM, HARYANA, India
Job Identification
Job ID: 277705
Job Category: Support
Posting Date: 02/07/2025, 12:36 PM
Role: Individual Contributor
Job Type: Regular Employee
Experience Level: Professional
Security Clearance Required: No
Years of Experience: 10 years
Additional Info
Visa / work permit sponsorship is not available for this position.
Applicants are required to read, write, and speak the following language: English.
The Advanced Customer Services (ACS) is a unit within the Oracles Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. ACS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. ACS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. ACS covers the majority of large-scale Oracle customers.
Oracle Advanced Customer Services provides unmatched, tailored support that ensures organizations Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. ACS is industry-leading expertise with the highest customer satisfaction to support organizations business every step of the way.
Available to work in 24X7 capability. Strong Performance tuning skills Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c. Experience implementing high availability features of Oracle Database. Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be added advantage. Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. Ability to spot proactive services that benefit customers. Ability to facilitate issues with Development and Support. Strong analytical skills. 10 years of experience with Oracle Database as a DBA/Consultant/Support Engineer. BE/BTech and/or MS in Computer Science or equivalent preferred. Oracle OCP DBA / OCI / ADB Certification - Preferred. Travel will be required to client locations.As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.