BPO Operations Processing Senior Representative hese individuals typically have knowledge of their work area but only general understanding of work outside their own area. • They complete a variety of tasks which are standard and recurring. • When the work is nonroutine, they escalate to a manager and/or receive specific instructions prior to completing. Based on business rules, employee analyzes and processes / reprocesses transactions. • Completes keying of information under nonstandard forms of keying rules. • Analyzes and finds solutions for individual clients / transactions. • Analyzes and interprets client documents. Ability to understand moderately complex problems. • Ability to understand and interpret source documents. • Basic understanding of the required domain (e.g. SCM, Logistics, Procurement, HR, IT Travel and Ticketing etc.).