Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Job Description

Join Thermo Fisher Scientific and be part of a passionate team dedicated to exploration and discovery. With the largest investment in R&D in the industry, we provide our team with the resources and chances to create a significant impact on the world.

Impact: As an Onsite Field Service Engineer, you will coordinate all aspects of field service support and customer relationships. You will provide comprehensive services on benchtop laboratory instrumentation systems, including installation, repairs, and preventive maintenance. You will be a customer advocate in laboratories and drive growth.

Responsibilities:

Perform on-site installation, repairs, and preventive maintenance of Multi Vendor (MVS) CAT I & II instrumentation, focusing on:Chromatography (Cytiva AKTA FPLC, Agilent HPLC, Thermo HPLC/UPLC, Waters HPLC/UPLC)Thermo Corona CADCell Counters (Beckman ViCell XR)Tabletop instruments (e.g., incubator, centrifuge, plate washer)Additional assets as needed by the customerCollaborate with ULS teams and Sales to ensure client satisfactionUse customer management software for tracking service calls and managing parts inventoriesPlan and manage time to complete monthly services and corrective actions on timeInspect malfunctioning products and recommend repairs or replacementsCoordinate problem resolution with engineering and customer service teamsAnalyze technical problems and provide solutionsServe as a communication link between customers and the companyConduct training on equipment operations for team members and customersPerform other duties as assigned

Minimum Qualifications:

Bachelor’s degree in sciences or related field experience5+ years of hands-on experience as a Service Engineer, especially with analytical instrumentation, particularly ChromatographyExperience with benchtop laboratory instrumentation systems

Skills and Abilities:

Strong communication skills and ability to build good customer relationshipsAbility to prioritize service requests and produce clear documentationWillingness to travel overnight up to 10%Ability to lift 50 lbs with assistance and carry 25-30 lbs throughout the dayAbility to bend, squat, stretch, and reach dailyValid driver’s license and safe driving recordReliable attendance

Benefits:

Competitive salary and annual incentive bonus plan401K with company match up to 6%Tuition reimbursement and a range of other benefitsComprehensive Total Rewards package, including medical, dental, and vision plansEmployee assistance and family support programs120 hours of paid time off, 10 paid holidays, paid parental leave, accident and life insurance, and short- and long-term disabilityRetirement and savings programs, including a competitive 401(k) planEmployees’ Stock Purchase Plan (ESPP)

Join Thermo Fisher Scientific and contribute to our mission of making the world healthier, cleaner, and safer.

For more information on our benefits, visit: Total Rewards