Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations, and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press.  Our clients are the CEOs and executive teams of the top Global 1000 companies.

The Actuarial Practice of Oliver Wyman is an operating division of the Oliver Wyman Group, a member of the Marsh & McLennan Companies (MMC), the foremost employer of actuaries in the world.  Oliver Wyman was recognized by Fortune as one of the 100 Best Companies to work for in 2019.

Visit our website for more details about Oliver Wyman: www.oliverwyman.com 

Job Overview:

The Director of Actuarial and Insurance & Asset Management (I&AM) Talent Management serves as the human capital leader responsible for shaping and executing talent strategies in partnership with business leaders across three different talent models.  This role has a global remit and is responsible for understanding where there are opportunities to bring together the different talent model needs for OW Actuarial, OW Insurance and Asset Management and the Integrated Consulting Group while considering that each business has unique needs that will need to be supported.  This position leads and implements the strategic people agenda including activities that impact the attraction, retention, and development of staff globally, including recruitment, alignment, employee engagement, performance management, compensation planning, professional development, and resource planning, A key aspect of this role is delivering a best in class talent value proposition and experience for our global colleagues while positively impacting the organization’s culture and ensuring it aligns with our mission and values.  The role reports jointly to the OWA and Insurance and Asset Management Leader and the OWG CPO. 

The role requires an experienced results-oriented, influential, creative and solutions-oriented leader with a passion for leading through change and working with leaders in a business partner capacity.  Candidates will have a proven track record of working in a highly matrixed and global organization, preferably in professional services industries, developing people strategies aligned with business objectives, serving as an advisor to business leaders.

This is a hybrid role that requires working 3 days per week in an OW office. There is no option to work fully remote.

Key Responsibilities:

Partners with business leaders to design and deliver on people/talent aspects of overall strategy

Acts as a single point of ownership within OWG HC for effective delivery of HC capabilities to IAM and OWA while leveraging any dedicated human capital resources required. 

The role will coordinate closely with regional OWG HC resources to ensure effective delivery against the overall, combined strategy for IAM + OWA.  Using judgement on when to leverage the appropriate expertise from OWG HC and MMC accordingly.

Cultivates and implements people strategies to attract, retain, and motivate talented and engaged employees globally.

Oversee the successful utilization of Actuarial, IAM and ICG colleagues and employ staffing strategies and other processes to manage this.

Partners with other Talent Directors to solve business problems and to execute firm-wide talent initiatives. Plans, implements, communicates, and administers talent programs and capabilities within IAM + OWA.

Acts as an Advisor to IAM + OWA leaders, defining human capital solutions to address business needs. Delivers short-term solutions while also solving for long-term problems by addressing immediate challenges and underlying causes.

Works seamlessly with leaders and managers to aid in building talent capability, consult on short and long-term talent matters, and provide timely talent reporting to inform strategic planning.

Provides leadership and development to other managers and their teams.

Serves as a ‘culture carrier’. Develops trusted relationships and interfaces effectively with internal management and team members, and external networks.

Develops a deep understanding of relevant business functions and contributes to the business as well as the firm culture. Uses data to measure success: learn, iterate, and improve; analyzes trends and develops proactive actions to further support business objectives.

Directs performance management activities including feedback processes, and compensation planning.

Successful execution of the defined business recruiting strategy.  Partner with business leadership to develop recruiting strategy for IAM, OWA, and the Integrated Consulting Group leveraging OW Recruiting team in the delivery.

Serve as a strategic partner to the IAM+OWA on global HC operational matters, responsible for addressing intricate employee relations issues, cross-border initiatives, and conducting risk assessments. This role involves managing intricate and challenging situations that may necessitate prompt and decisive action.

Collaborate with the OWG Global HC Operations function to ensure the effective and efficient execution of essential HC operational responsibilities, including employee relations, payroll, benefits, onboarding and offboarding of employees, as well as policy interpretation and development that aligns with local requirements within a global framework.

Engage in complex, high-priority employee relations matters, providing senior and informed guidance to ensure fair and timely resolution.

Partners with the colleague relations team on resolving employee concerns/complaints.  Providing recommendations to leaders, gaining required approvals, and ensuring thorough and timely resolution of issues. The role will provide consultation and support on HC and employee relations topics including performance management concerns, progressive discipline, separations, and policy interpretation.

Exercise sound judgement and make decisions that takes into consideration the needs of the business while minimizing risk. Proactively engages legal counsel as required to ensure compliance with local, state, and federal labor laws.

Establishes partnerships across the HR function and other function areas to deliver valued service to employees, reflecting the business objectives of IAM + OWA.

Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

Experience Required:

Fifteen (15) + years, or equivalent, of progressive talent management, human resources or related leadership experience required, ideally in a professional services firm.

Proven employee relations experience is a must, including experience managing difficult situations and/or investigations.

High degree of proficiency in MS Office Suite, Outlook & related Internet applications

Skills and Attributes:

Excellent written, verbal communication, listening and facilitation skills; proactively-communicates, and modulates communication to audience. Ability to communicate with executive leaders and staff comfortably and effectively.

Highly skilled proactive problem solver - track record of identifying issues and offering practical, creative, and innovative solutions.

Ability to challenge current norms and drive change in the organization.

Demonstrates professional executive presence. Proactive, flexible, and adaptive style.

Seasoned business leader with excellent business acumen and strong partnership capabilities. Ability to learn and adapt quickly to changing business needs. Demonstrated ability to influence others and build strong, collaborative relationships and networks.

Demonstrated success leading and supporting groups remotely, effectively partnering with leaders and building relationships at a distance.

Excellent analytical, prioritizing, problem-solving, project management (from conception to completion), and planning skills. Highly organized with the ability to manage multiple priorities simultaneously

Manages risk by understanding current legislation, proactively making recommendations, and mitigating issues, enforcing regulations with managers, and coaching others.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

The Actuarial Practice of Oliver Wyman advises clients across a broad spectrum of risk management issues. We are a rapidly growing group with offices expanding across the globe. Our actuaries hold the highest professional qualifications and are nationally recognized as experts in their field(s). We use mathematical and statistical modeling skills and our qualitative assessment methodologies to assist clients in evaluating and addressing risk. Our solutions help clients manage and prepare for the potential financial consequences of uncertain future events. We bring a combination of broad-based expertise with specialized knowledge of specific risks, allowing us to provide independent, objective advice in the three primary areas of risk: healthcare, life and annuity, and property and casualty.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.