**Job Description Summary** The Customer Quality Champion supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer scorecards in Green Status, coordinating activities with the different stakeholders, from customer service, to operations quality on accurate and comprehensive Improvement plans in Delivery, Quality, Warranty and commercial issues. Responsible for deployment of Customer specific Requirements to the different team members and **Active support on NPD projects and NBOs.** Responsible for creating a Product Line quality improvement plan, with the support of Design Engineering and Operations Quality. # General Responsibilities Direct communication with the Quality Managers / Directors on the Global Manufacturing sites involved with the main Industrial Solutions Customers and products. + Link and coordinator between the involved manufacturing site for Industrial Solutions globally and the specific Customer location with an escalation or concern to be addressed. + Monitoring/sustaining the Global Customer scorecards/performance for Sensata and the whole manufacturing sites involved from Sensata and the Customers + Coordinate the Quality and Design escalations with the Customer with the support and entire involvement from the respective Sensata manufacturing site in the company + Follow up on the Key Performance Indicators for the Global Quality performance and targets and as part of the data for the annual review performance for the OQE/CQC teams + Release reminders to the make sites in regards to the RMAS. with extended time in D3 or D5 and schedule follow-up meetings for resolution + Request RMA creation and shipping instructions confirmation for each Customer related to IS products + Monitoring of the OQE in regard to the RDA (Returned device analysis) response as soon as possible to the Customers to avoid penalizations, additional fees, or grant 8D is shared by the OQE team. + Coordinate the Global PQST meeting for the Industrial Solutions products and show the metrics to the global mfg sites + Follow up on the warranty concerns, claims, or escalations related to Field for the issues related to the Customers on the IS products. + Coordination of the improvements on the Customer scorecard or portals with the negotiations and follow up with the Customer in the case corrections, modifications or justification of bad score are required. + Support with a trip or travel to a specific Sensata manufacturing site or Customer location depending on the Escalation and if the situation is critical with the Customer. # Experience / Qualifications + A university degree required in Engineering, (i.e. Bachelor’s degree) or equivalent relevant work experience + At least 5 years of Experience in Manufacturing Processes in Industrial applications. + Knowledge of Total Quality Management Tools. + Problem solving Techniques, Six Sigma, DOE, desirable. + Experience in APQP tools, PPAP, PFMEA, etc. + Be able to conduct Effective and constructive communication with Customers. + Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demand. + Strong communication skills; oral, written and presentation. + Strong organization, planning and time management skills to achieve results. + Strong personal and professional ethical values and integrity + Holds self-accountable to achieving goals and standards. + Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) + Proficient in Database Management / Power BI desirable. + Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers. + Being able to communicate in English. # Smarter _Together_ + Collaborating at Sensata means working with some of the world’s most talented people in an **enriching environment** that is constantly pushing towards the next best thing + Employees work across functions, countries and cultures gaining **new perspectives** through mutual respect and open communication + As OneSensata, we are working together to make things work together Click here to view Sensata Recruitment Privacy Statement (https://www.sensata.com/sensata-recruitment-privacy-policy) Click here to view our Sensata Recruitment Privacy Statement for China (https://www.sensata.com/sites/default/files/a/sensata\_china\_recruitment\_privacy\_policy.pdf) **NOTE: If you are a current Sensata employee (or one of our Affiliates), please** **back out of this application** **and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.** Return to Sensata.com **Read our Fraud Advisory (https:** //www.sensata.com/careers) # Sensing is what we do. In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille. Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets. Learn more at **sensata.com** and follow Sensata on LinkedIn (https://www.linkedin.com/company/sensata-technologies/) , Facebook (https://www.facebook.com/SensataTechnologies) , **Instagram (https://www.instagram.com/sensatatechnologies/)** and X (https://twitter.com/Sensata) . # Note to applicants for positions in the United States: + Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law. + View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) . + Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com # Diversity Statement We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization. Note to applicants for positions in the United States: Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law. View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf