The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
NOW SEEKING | Juniper SRX | Networking Switching Engineer| R1478541
LOCATION | Pavas CR4/Remote
This position will deliver support as a component of Junipers maintenance support Services (Program). The TSEs are in charge of providing technical support for Juniper devices (Routing, Switching, Security and Network Management Security. The resolution of a Service Request may include problem isolation, lab replication, solution testing, packet capture, analyzing network traces, perform remote diagnostics and perform remote configuration.
Requirements: High School Diploma Advance English 90 PERCENT Schedule Flexibility Skills: CCNA completed (version 7 updated) Networking Fundamentals Security BGP Dynamic Routing Protocols OSPF High Availability Job Responsibilities Provide medium/high technical support via phone, live, secure meeting or e-mail by determining the best support options, which may include personal ownership until the completion of the case, requesting external support and/or escalating the case to a higher-level technical support representative. Apply existing technical skills and begin to develop advanced skills using tools and equipment appropriate for the position or specialization. Troubleshoot simple to complex hardware and/or software issues. Follow appropriate escalation path to resolve technical issues from customers. Assist external users of the client's technical products or services by answering questions and solving problems involved in their use. Identifies, investigates, and researches user questions and problems, and may refer to technical, professional, or service personnel for follow-up, as appropriate. Respond to basic to complex inquiries of a technical nature through case. Create and update documentation about issues or possible solutions. Location:CRI San Jose - Jacks
Language Requirements: Time Type:2025-12-31
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.