**Req ID:** 326418 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a **Native Application (iOS/Android) Support Engineer** to join our team in **Dallas** , **Texas (US-TX)** , **United States (US)** . We are looking for a skilled iOS and Android Production Support Engineer to join our mobile development team. The ideal candidate will be responsible for monitoring, diagnosing, and resolving issues in production environments related to iOS applications. You'll collaborate closely with engineering, QA, and operations teams to ensure seamless functionality and optimal performance of our mobile apps in production. **Key Responsibilities:** + Monitor iOS and Android application performance in production and respond to incidents promptly + Investigate and resolve application issues including crashes, API failures, and UI/UX bugs + Collaborate with iOS developers to reproduce and fix bugs quickly + Provide detailed root cause analysis and create incident reports + Manage deployments, version releases, and hotfixes in coordination with the DevOps team + Maintain logs and observability tools to identify bottlenecks or outages + Ensure app stability, especially post-deployment and after app updates + Communicate with customer support teams to address user-reported issues + Work on automating alerts and improving observability metrics for mobile apps + Maintain compliance with App Store policies and assist in app resubmissions if needed **Required Skills:** + 5+ years’ experience in iOS development and/or production support roles + Strong understanding of Swift, Xcode, and iOS app lifecycle + Familiarity with monitoring tools like Firebase Crashlytics, Sentry, New Relic, or similar + Experience with RESTful APIs, JSON, and debugging tools + Good problem-solving and analytical skills + Excellent communication and cross-functional collaboration abilities + Familiarity with CI/CD processes and release pipelines for iOS + Experience working with ticketing tools like Jira or ServiceNow **Preferred Qualifications:** + Exposure to tools like Splunk, or AppDynamics, TestFLight, XCode, Apple AppStore, Google Play console, + Basic understanding of Android/mobile architecture (for cross-functional support) + Knowledge of GIT, Jenkins, and other versioning/build tools + Familiarity with Agile/Scrum methodologies **About NTT DATA** NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en) **_NTT DATA endeavors to make_** **_https://us.nttdata.com_** **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_https://us.nttdata.com/en/contact-us_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) ._**