This position is concerned with contributing to an effective department as measured by the Balance Scorecard in the four key areas: Customer, People, Quality, Profit. Responsible for the production of all graphics work and ensuring that tasks are completed on time and to the specified requirements, ensuring that the hotels style and Hilton brand standards are maintained. Responsible for the formatting and creation of visual images and copy using computer assisted programs. Create stimulating and appealing visual images and copy which is in keeping with the established Hilton brand standards and the hotels style in different mediums and fulfilling various needs of both departments and outlets alike. Asist the Marketing & Communications Manager in creating a tangible aspect to the services of the hotel through the creation of specific market collateral and artwork. Work in tandem with the Marketing & Communications Manager to create a unified and distinct visual style of the hotel.

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What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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What will I be doing?

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Quality

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•Design and execution of all Marketing collateral

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•Develops all hotel marketing and promotional collateral according to Hilton International’s World wide resorts identity guidelines. Liaises with suppliers and agents for creative collateral design and print ensuring production quality and deadlines are met

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•Actively supports BD Team and in-house merchandising champions, liaising with relevant HODs to ensure merchandising opportunities are maximized. Keeps management aware of merchandising opportunities across the organization

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•Ensures adequate stocks of promotional collateral are available at all times

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•Supervises and directs photographers commissioned to take pictures of the hotel, promotions and events for use in sales and marketing collateral, public relations, Hilton Creative Library, Hilton.com, and all 3rd party agents

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•Coordinate and schedule Graphics jobs

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•Responsible for quotations/briefing the printers

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•Plan key events under Marketing Manager /GM’s purview well in advance

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•Handle emergency cases according to established policies and procedures

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•Maintain a high level of coordination with the Agency and other departments in order to maintain consistent quality service standards towards internal & external customers

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•Ensure that day to day inquiries/correspondences are handled in a professional manner

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•Responsible for releasing a Month End Report, annual plan and budget

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•Oversee photo library and maintain up-to-date data

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•Fully aware of hotel’s revenue targets

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Customer

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•Communicate and interact with guests, ensuring that Hilton Brand standards are met and that guests expectations are exceeded; resulting in Hilton Moment experience for each guest

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•Communicate information regarding hotel activities to customers in a polite and consistent manner, give the fullest and accurate information and anticipate customers’ needs

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•Ensure all guest feedback, negative and positive is dealt with and immediately recorded, and followed up accordingly

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•Ensure checklist is used as a shift guideline to ensure quality, consistent service at all times

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Profit

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•Ensure all cash and other payment transactions are completed with utmost accuracy and approved by the Financial Controller

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•Be aware of on-going costs of all print material and items required for Graphics. A record of Corporate give-aways to be maintained, and ordered as and when par stock reduces. Should be able to negotiate for better pricing on items purchased through the department

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•Working within budget

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People

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•Ensure all team members possess a high level of knowledge about the hotel services and facilities, current and upcoming promotions, and that the information provided to internal and external callers is accurate and current. Ensure correct information is published before circulation. Liaise closely with Area Office.

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•Attend workshops/classes whenever opportunities arise. Make provision for various training programmes suitable to Marketing & Graphics.

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•To actively take part in team briefings and monthly communications meetings. Chair Marketing Meetings.

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•Assist the Business Development team and other supporting departments to maintain consistent guest service

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•Performs related duties and special projects as assigned standards

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What are we looking for

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•Education: Diploma/Degree in Graphic Design is preferred

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•Language: Fluent in English language (verbal and written) is essential

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•Experience: Must have at least 2 years of working experience in similar capacity

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•Competencies: Has an excellent organizational and communication skill

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•Computer skills: MS Office applications, Graphic Design applications, familiar with Apple | Mac

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