Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Technology Account Management

Overview
Mastercard is recruiting a Manager, Technology Account Management (TAM) focusing on French Sub-Saharan Africa (FSSA), who will play a crucial role in building and maintaining strong client relationships to drive business growth and customer satisfaction. The TAM will work closely with internal teams, banking partners, and third-party processors, providing technical and strategic support to ensure the successful deployment of Mastercard’s products and services. This role requires a blend of technical expertise, business acumen, and leadership skills to identify opportunities, guide complex projects, and ensure seamless service delivery. While not directly managing projects, the TAM will be responsible for monitoring progress, identifying bottlenecks, and ensuring timely resolution.
Additionally, and when required, the TAM will engage in both pre- and post-sales activities, offering consultative expertise to internal teams, identifying revenue-generating opportunities, and delivering innovative solutions tailored to complex customer needs.
Role
1-\tClient Relationship Management
•\tDevelop and maintain strong relationships with banking partners, third-party processors, and key stakeholders.
•\tServe as a trusted advisor, addressing inquiries, concerns, and escalations.
•\tEnsure customer needs are met with innovative and tailored solutions.
2-\t Technical & Business Expertise
•\tLeverage deep knowledge of Mastercard solutions to provide consultative support and insights.
•\tTranslate complex technical concepts into business-relevant solutions.
•\tStay updated on industry trends, emerging technologies, and regulatory changes.
3-\tSales & Revenue Growth Support
•\tPartner with account teams to identify revenue-generating opportunities.
Assist in pre- and post-sales activities, contributing technical expertise to proposals.
•\tDevelop strategies to expand product adoption and maximize business value for customers.
•\tEngage Account team as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
•\tBuild solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met
•\tIdentify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.
4-\tProject Oversight & Issue Resolution
•\tMonitor ongoing projects, ensuring alignment with customer expectations.
•\tIdentify bottlenecks and proactively implement solutions with internal teams.
•\tCoordinate with cross-functional teams for timely delivery of products and services.
•\tLead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers
•\tMonitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality
•\tProvide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes
•\tAct as an escalation point during implementation of customer implementation projects to ensure customers’ and MasterCard’s needs are met.
5-\tStrategic Initiative Leadership
•\tIdentify opportunities to optimize Mastercard and customer revenue by utilizing existing technological capabilities, services or through innovation and development of new capabilities & ecosystems
•\tLeverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales
•\tDrive initiatives to streamline operations, optimize performance, and increase efficiency.
•\tAdvocate on customer needs internally, influencing product and service enhancements.
•\tBuild, grow, and manage operational and technical relationships with Customers
•\tLeverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities
•\tGrow and manage close strong working relationships with customer's executive and decision-making-level contacts.
•\tDevelop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology
•\tIdentify customer needs and communicate operational enhancements to relevant internal stakeholders
•\tGuides customers to ensure their compliance with all Mastercard technology enhancements and mandates
6-\tCross-Functional Collaboration
•\tWork closely with internal teams (Product Management, Customer Solutions, Delivery, and Support) to ensure seamless customer experiences.
•\tFacilitate knowledge-sharing and best practices across teams.
•\tRepresent customer feedback in internal discussions, ensuring alignment with business strategies.
7-\tPerformance Monitoring & Reporting
•\tTrack and analyze key performance indicators (KPIs) to measure account success.
Prepare and extract regular reports on performance, project status, and market trends.
•\tPresent insights and recommendations to leadership for strategic decision-making.
8-\tTraining & Knowledge Transfer
•\tPromote and support training activities related to Mastercard products, mandates, and industry best practices.
•\tAct as Trainer to deliver our Mastercard Academy content to customers
•\tConduct review forums to keep customers updated on new technologies and compliance requirements.
•\tSupport the development and delivery of tailored training sessions.
All about You
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Minimum Qualifications & Experience:
Education:
•\tBachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.
Industry Experience:
•\tSenior-Mid-career with a of proven experience in the payments industry, financial technology, or banking.
•\tStrong understanding of market dynamics, regulatory requirements, and emerging trends.
•\tExperience in a customer-facing role, engaging with clients, understanding their needs, and delivering tailored solutions.
Technical & Problem-Solving Skills:
•\tStrong analytical and conceptual thinking abilities.
•\tAbility to translate technical concepts into business value.
•\tProblem-solving mindset to address complex customer challenges.
Customer-Centric Mindset:
•\tCommitment to delivering high-quality solutions.
•\tStrong focus on customer needs, satisfaction, and long-term success.
•\tExperience in managing customer expectations, resolving escalations, and ensuring seamless service delivery.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.