Currently we are looking for a Enterprise Applications Support Delivery Manager to join our global team from one of our Madrid's locations!

Your role:

Enterprise Applications Service Delivery Manager – covering multiple business areas (ERP, Supply Chain, Engineering, HR, …)Responsible for Enterprise Application Service Delivery within the Business Areas and regions,Operate effectively as a unified team with other EnSite Leaders to meet the deliverables as promised to business in achieving quality-solution on time.Owner of the demand management process from a Service Delivery perspectiveEvaluate and approve solutions for changes / enhancements with an enterprise mindset and focus on value-addition/usability/long-term sustainabilityDrive the implementation of long-term solutions that address root causes of support issues to reduce total number of incidents and improve TCOProvide insight to EnSite leadership with weekly reports, metrics, KPIs, issues and risk analysis for the respective business areasResponsible for resource planning and optimization of EnSite Service Delivery teamSupport EnSite leadership by participating in strategy meetings, driving cost reductions and increase value of EnSiteImprove user experience by maintaining training materials, provide insight in open tickets and requests, continuous improvements in service deliveryEnSite KPI / Metrics Dashboards to provide insights into EnSite performanceTicket Trend Analysis to address root causes and reduce ticket volumesSite Health Checks to maximize our investment in the EnSite technologiesMaintain high-level knowledgeable about applications, tools and technology supporting the global business areasBuild and lead a team of Business Process Experts focused on global business processes within the business areasSupport projects during scope / design, testing and hypercare cycles to ensure supportability and a smooth transition into EnSite

Your profile:

         Strong management experience in large multi-ERP application landscapes (Oracle, SAP)         Leadership skills; able to lead a team of cross-functional experts         Strong IT acumen related to ERP systems and processes (Procure to Pay, Order to Cash, Plan to Manufacture and Accounting to Close)         Experience working with various ERP environments, preferably having exposure to multiple ERPs and other 3rd party bolt-ons.         Must be able to proactively resolve issues         Must be highly organized, have attention to detail and have excellent communications skills.         Ability to coordinate multiple tasks at one time.         Has the ability to work in a cross-functional matrix environment         Proficient in English language.         Experience: Mid-level (3-5 years of management experience).         Flexible work hours         Travel maximum 25%

What we offer (among other benefits)/depending on the exact location:

Canteen 100% founded by the company

Flexible working time: 30 minutes ahead or behind

Summer timetable (shorter working hours)