General Information Req # WD00081256 Country/Region: United States of America State: North Carolina City: Morrisville Date: Wednesday, May 21, 2025 Working time: Full-time Additional Locations:  * United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Key Responsibilities:

Program Strategy & Ownership

Lead the vision, roadmap, and execution plan for My Lenovo Rewards across North AmericaDefine KPIs and strategies to drive acquisition, engagement, retention, and customer lifetime valueManage program financials including forecasting, budgeting, and performance tracking

Data-Driven Optimization

Analyze member behavior and program performance to inform decisions and identify opportunitiesDevelop dashboards and models to track KPIs such as redemption, churn, overspend, and LTVPresent key insights and recommendations in regular business reviews

Campaign & Offer Development

Design and launch loyalty campaigns and promotions that excite and engage membersPartner with category management and marketing teams to deliver integrated, multi-channel experiencesTest, learn, and optimize for performance and ROI

Cross-Functional Collaboration

Act as the loyalty subject matter expert and advocate across teams and stakeholdersPrioritize and partner on technical enhancements and feature launches with product and ITManage vendors to ensure strong execution and alignment with business goals

Customer Experience Innovation

Continuously evolve the loyalty experience through new features, rewards, and customer journeysStay informed on loyalty trends and competitive landscape to maintain a best-in-class programRepresent the voice of the customer in program development and decision-making

Key Success Metrics:

Revenue and margin growth from loyalty membersMember acquisition, repeat purchase rate, engagement, and churnReward redemption performance (rate, overspend, frequency)Program P&L and ROI of loyalty campaignsOperational reliability and program scalability

Key Skills & Attributes:

Strong organizational skills and attention to detailHigh level of business and financial acumenPrioritizes effectively and thrives in dynamic, fast-paced environmentsAdaptable, with the ability to manage multiple projects independentlyClear communicator with strong written, verbal, and presentation skillsSkilled in cross-functional collaboration and stakeholder alignmentCreative problem-solver with a bias for action and measurable impactResilient under pressure and calm in ambiguity

Required Skills:

Bachelor’s degree in Business, Marketing, Analytics, or related field5+ years of experience in loyalty, CRM, eCommerce, or digital program management5+ years of experience leading creative campaigns and A/B testing

Preferred:

Experience in retail, consumer electronics, or subscription businessesProven success managing and scaling customer-facing programsStrong analytical mindset and experience using data to inform strategyDemonstrated cross-functional leadership and vendor managementFamiliarity with loyalty platforms, CDPs, campaign automation, or CRM toolsBudget ownership and P&L exposure



The base salary range budgeted for this position is $100,000- $135,000. Individuals may also be considered for bonuses and/or commissions. Lenovo’s various benefits can be found at www.lenovobenefits.com. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville