JOB DESCRIPTION

Principal Accountabilities

Provide QAD application level support, delivering solutions for incident and drive it to resolution.Work closely with user-base to identify areas of process improvement and leverage opportunities that improve operational excellence.Gathers requirements, plans, develops OpenEdge (Progress 4GL) programs, tests and documents, applying standard programming procedures and best practices.Develop scripts for the testing of proposed scenarios as well as current reported problems.Help business through User Acceptance Test (UAT) in getting approval for proposed changes and perform Change Management Process.Collaborate with business team to identify current procedures and clarify program objectives.Preparation of detailed descriptions and flowcharts of work and functions to clearly portray the procedures involved.Participate on QAD deployments, upgrades, and implementations of added functionality.Provide business continuity and disaster recovery support if needed.Manage expectations with key stakeholders as to delivery and status of the deliverablesManage application service and change requests (problem resolution, new features, new structures, new users, configuration settings)Coordinate and maintain the configuration of QAD ERP modules in multiple instancesEnsure that the solution leverage the standard configuration settings and that the technical design are documentedRecommend options and process improvements or modification to meet business requirements.Do quality check by participating in testing to validate that the implemented features meet requirementsContribute to the development and implementation of user support and training modules and manualsContribute to training key users in support of upgrades and enhancements to QAD ERP system.Be a technical and functional contact for the region.Assist in the realization of company goals and objectives for global ITProvide liaison between various teams such as architecture, BU IT, Data center, SCM, Manufacturing leaders and plant IT.Facilitate ownership and self-efficiency in implementation and supportDevelop and support MFG & SCM application portfolio with standards, processes and proceduresComply with Audit controls, SOX compliance and security and support various audit process throughout the year.Coordination and support EDI for the regions

Activities

Support and implement QAD suite of applications across different sites.Research and recommend process improvement solutions, ensure efficiency and currency of the established procedures to achieve optimum performance levels for the manufacturing Operations.Support the Problem Management process and serve as a channel of communications among the manufacturing sites, Support Groups (Applications & Vendors) and ManagementAssists in planning the deployments and configuration changes to current production environmentPresents various metrics to management and proposes continuous improvement ideas.Escalates the incidents/problems as requiredCo-ordinate the changes that span across multiple applications with respective application ownersPerforms other duties as assignedResponsible for ensuring agreed service levels are maintained and reported to both local management and global IT managementEnsures systems and procedures are compliant with appropriate legislative requirements, i.e. Data Protection ActOperates across multiple plants and multiple units

PRIMARY LOCATION

Monterrey Business Center