Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future- you’ll create it.

Work cross-functionally with design, technology, and business teams to gather and define requirements, decompose them into Agile features and stories, and phase delivery in alignment with SAFe Agile principles. Success in this role requires a strong understanding of customer-centric design, experience mapping, and digital transformation within a SAFe Agile environment.

Key Responsibilities:

Define and document customer experience requirements in partnership with business and customer-facing stakeholders

Prioritize features and capabilities based on customer impact, business value, and technical feasibility

Phase delivery using SAFe Agile methodologies to align with PI Planning and increment cycles

Maintain a customer-first lens while driving alignment across UX, product, and engineering teams

Support journey mapping and voice-of-the-customer insights to inform, quantify, and validate solutions

Lead end-to-end customer and user journey testing to validate experiences against real-world use cases, uncover friction points, and inform iteration

Continuously refine the backlog based on evolving priorities, feedback, and performance outcomes

Provide training and support to marketing and sales teams, manage system settings, plan and execute testing, and prepare channel readiness documentation

Job Contribution:

An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.

Education/Experience:

Bachelor’s degree (BS/BA) desired. 5+ years of related experience, including:

Demonstrated experience with SAFe or other scaled agile frameworks

Proven ability to lead cross-functional teams and manage complex, multi-year initiatives

Strong analytical, communication, and prioritization skills

Background in customer service industries a plus

Our Lead Product Technology earn between $143,800 - $215,800. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?

Apply today.

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$143,800.00 - $215,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-67841 Date posted 05/19/2025