Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Product Manager - Technical

Overview
At Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world. We do well by doing good. Our core values of trust, partnership, agility and thoughtful risk taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company the place where the best people choose to be.

This is an exciting opportunity for you to join the Mastercard Digital Enablement Service (MDES) working as part of the Partner Interface and API Team - Come join us!

Role
Product Management-Technical (PM-T) are technical roles and work closely with Technical Program Managers, Software Design Engineers, User Experience, and internal customers to define the details behind the business requirements, the specifications, and the user experience for platform building blocks they own.

Our PM-Ts use the Working Backwards process, which is all about is fleshing out the concept and achieving clarity of thought about what will ultimately be built. PM-Ts decompose the requirements into features and user stories, prioritizing the backlog, and defining the acceptance criteria.

PM-Ts are in it for the long term, looking beyond the current project to become experts in their domain. They feed engineering a well groomed and backlog of user stories. They encourage re-use of their building blocks, continuously innovating on behalf of internal and external customers. As new capabilities are required, they will define its place in the platform ecosystem and write / prioritize the user stories to build the new block. When commercialization opportunities are identified for their building blocks, they will tee up ideas to the product development teams for further development.

All About You
Owns the working backwards document and vision for feature releases
•\tIdentifies gaps and charters new platform capabilities as required
•\tMakes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product
•\tCompares features for competitive review to inform prioritization within a platform product release
•\tIdentifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
•\tParticipates with the business in customer research to inform platform product feature needs
•\tContributes near-term input (quarterly) for the platform product portfolio and roadmap
•\tMakes trade-off decisions on platform product features
•\tUses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
•\tExhibits expertise within platform feature area and coordinates with interdependent teams
•\tDigests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
•\tHas visibility into the design of the user experience
•\tDetermines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
•\tContinuously monitors feature development at the feature level
•\tReviews product demo with the development team against acceptance criteria for the feature set
•\tPrepares launches and monitors platform performances, adoption, and operational health for feature sets
•\tStays aligned with GTM plans for the feature set
•\tIdentifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
•\tSupports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
•\tWorks with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
•\tDevelops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
•\tIndependently identifies and researches anomalous performance; escalates findings to senior management
•\tCoordinates internal forums to collect and identify feature-level development opportunities
•\tOwns and manages product documentation; enables self-service support and/or works to reduce overhead
•\tIdentifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership
•\tEstablishes a network within the organization; begins to build internal and external networks
•\tMentoring team members
•\tAssists with candidate selection and onboarding

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.