Job Description SummaryThe Gas Turbine Product Service Lead Engineer (m/f/d) will provide technical guidance and support to Gas Turbine customers and to GE Vernova in terms of GT structural components. In this role you will be responsible for customer technical issue resolution for Gas Turbine structural components ranging from day-to-day technical troubleshooting to major and complex root cause analyses with long-term business implications to GE and our customers.

Job Description

Roles and responsibilities:

Provide technical expertise to the Gas Turbine Product Service engineering team leading root cause investigations and daily technical case support across all GE Vernova heavy duty frame sizesLead and project manage complex, high impact root cause investigations applying engineering techniques and processes to develop solutions and ensuring issues are solved in terms of accuracy, quality, and timeliness to meet customer needs and business goalsLead external communication with customers including the development and introduction of technical information letters and/or other needed documentationPrepare technical presentations for customers and senior leadership: user conferences, webinars, or other customer technical reviewsEstablish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressedEnsure operational rigor and support to the team on the cases they handleWork with other experts (TL, PE) to ensure cross platform information dissemination and training; mentor and develop less experienced staffDevelop awareness of global fleet issues and how they might impact regional customersTravel to customer locations in support of commercial teams during unplanned/forced outages and customer technical meetingsParticipate in Lean Action Workouts and Kaizen projects to improve internal Product Service processes and support continuous improvement efforts

Required qualifications

Bachelor’s Degree in Engineering or related technical discipline from an accredited college or university (or equivalent experience)Extensive experience in Field Services and/or Engineering with significant gas turbine Structural exposure and experienceAbility to travel globally to customer sites and offices to support root cause investigations, critical outage inspections, and customer communications (user conferences or technical meetings); typically <10% travelAbility and willingness to support off-hours occasionally to support customer issue resolutionStrong English language communication capability, both verbal and written

Desired Characteristics

Extensive gas turbine experience and proven track record of developing or servicing heavy duty gas turbines’ structural configurationsDemonstrated ability to drive projects to completionDemonstrated leadership to pursue correct engineering actions in adverse conditions or situationsAble to interface and communicate clearly and effectively with all levels of an organization, both internally and externally with customersTeam player with global mindset and ability to work effectively with different culturesSelf-starter with initiative and interpersonal skills to direct projects and work, of cross- functional nature, with demonstrated ability to drive projects to completionStrong written and verbal communication skillsDisplays good interpersonal skills - is accessible and approachableAnticipates customer needs and ensures that they are metDemonstrated capability to remain calm and collected in challenging/safety related/high-cost situations to develop a step by step plan, communicate it, gain concurrence through technical prowess, and drive tasks to completion.Builds loyalty and commitment

Additional Information

Relocation Assistance Provided: No