Work Schedule

Environmental Conditions

Job Description

Maintains relationships with key internal and external clients. Initial communication point, and owns all client communication, gather complex client requirements, and triage incoming opportunities/projects. 

Establishes and maintains excellent relationships with internal/external clients, and production colleagues worldwide. 

Gathers and analyzes new client requirements.   

Collaborates with various members of the production to assess the scope of work and produce cost estimates when needed.  

Triages client requests, and performs handovers to project teams. 

Advises clients regarding best practices for translations and setting translation budget guidelines. 

Helps clients and project teams troubleshoot issues that may arise during the project process. 

Identifies improvements to existing workflows and processes. 

May attend client meetings to support the  generation of future project deliverables. 

Responsible for collecting customer satsfaction data and act as a point of escalation.