About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Title: L2 Support Specialist Grade: 9 Location: Belgrade, Serbia or Banja Luka, Bosnia and Herzegovina Key Areas of Responsibility: + Taking ownership of all critical incidents from start to finish. + Act as a point of escalation for priority cases that are generated by customers including those which have the potential to seriously impact business/ability to trade. + Incident management, ensuring logs are collected and performing troubleshooting tickets according to procedures. + Investigate and work on resolving ongoing issues while keeping our KPIs + Follow defined escalation process. + Create and Share knowledge in the designated Team knowledgebase. Basic Qualifications: + 2+ years in similar technical support role + Experience in simple MS-SQL queries (select, update, insert) as a mean of obtaining data / running fixes when instructed to by upper levels (Microsoft SQL, MySQL (advantage)) + Thorough knowledge of- XMLs, event logs, opening log files + Experienced in Windows based OS and Linux (admin/user perspective) + Any level of experience/knowledge in the following areas is an advantage- scripting (batch, VB, PowerShell), ticket logging / tracking using Remedy based CRM systems. + Strong ability of following issues through logs, identifying known issues (via knowledge articles) and escalating to L3 + Proven experience in troubleshooting end user related issues relating to OPOS, SW issues. Essential Knowledge & Skills: + Software technical and analysis skills + Knowledge of Microsoft OS and SQL + Strong analytical skills + Strong motivational skills + Good communicating skills + Ability to build strong customer relationship + Team player + Strong organizational & planning skills + Self-starter + Experience in ITIL methodologies and continuous service improvement Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Help us run the world's top brands. At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.