Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi** , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. **Shape your Career with Citi** **Citibank** serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide. We’re currently looking for a high caliber professional to join our team as **KYC Operations Manager** (Internal Job Title: KYC Operations Manager - **C12)** based in Kuala Lumpur Malaysia Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance: · We empower our employees to manage their financial well-being and help them plan for the future. · Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi. **In this role, you’re expected to:** + Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment + Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally + Provide people management and development responsibilities and ensure team service level standards are met + Liaise with Compliance department and senior management within business units supported + Oversee new client onboarding and implement process enhancements to improve client onboarding experience + Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program + Monitor account refresh activity daily to ensure regulatory/document requirements are met + Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized + Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure + Has the ability to operate with a limited level of direct supervision. + Can exercise independence of judgement and autonomy. + Acts as SME to senior stakeholders and /or other team members. **As a successful candidate, you’d ideally have the following skills and exposure** + 5-8 years of experience in KYC + Bachelor's degree/University degree or equivalent experience Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Take the next step in your career, apply for this role at Citi today** _https://jobs.citi.com/dei_ ------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Business KYC ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.