The Customer Service Front Office Junior Specialist learns efficient order management and timely delivery of products or services to customers. Gains experience in supervising the process from placing an order to its implementation. As part of the acquisition of knowledge, you learn to be an important liaison between customers, internal departments and external partners to ensure customer satisfaction and operational efficiency. Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. The Customer Service Front Office Junior Specialist as gains knowledge will perform many of the same duties as the experienced level but will have more direct supervision and oversight.
The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services. Solves simple customer problems and analyses customer service needs for communication to service and technical departments. The Customer Service Front Office Junior Specialist follows the instructions, absorbs the knowledge, and demonstrates initiative in learning new processes. Gains practical knowledge in navigating process documentation.
1.Data processing: Learn how to receive and process customer orders accurately and efficiently, ensuring all necessary details are captured and documented. Entering the data under supervision and work towards independence.
2.Customer Communication: Provide timely updates to customers regarding the status of their orders, including tracking information, delays, or any issues that may arise, ensuring transparency and proactive resolution of concerns.
3.Issue Resolution: Learn from others how to address any order-related issues or discrepancies promptly, investigating root causes and implementing corrective actions to prevent recurrence.
4.Documentation and Recordkeeping: Gain knowledge of how to maintain comprehensive records of orders, shipments, and customer interactions, and how to generate reports as necessary to track performance metrics and identify areas for improvement.
5.Order Processing: Learn to coordinate with logistics partners to schedule shipments, arrange for pickups, and track deliveries to ensure orders reach customers within specified timeframes. Try to be proactive identifying shortages or discrepancies and coordinating with inventory teams to replenish stock as needed.
6.Process Improvement: Gain a basic understanding of how to evaluate order management processes and systems, on how to identify opportunities for streamlining operations, improving efficiency, and enhancing the overall customer experience.
7.Cross-functional Collaboration: Learn about the functioning of other departments such as sales, marketing, operations, finance and IT to collaborate effectively.
8.Invoice and Billing Support: Assist in generating invoices, statements, and billing documents based on customer orders and terms, and support in following up on outstanding payments or discrepancies as needed.
9.Quality Check Assistance: Support in conducting quality checks on orders, documents, and data entries to identify errors or discrepancies, and assist in taking corrective actions to resolve issues.
10.Training and Development: Explore our self-improvement platforms and take training courses to enhance the skills, knowledge, and performance of front office staff, fostering a culture of continuous learning and improvement.
11.Transition process: Take an active part in process transitions under supervision. Take an active part in creating process documentation.
12.PPG Way: Knows PPG Way values and changes coming from local management and endorses the same.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
\n \n Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
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\n PPG: WE PROTECT AND BEAUTIFY THE WORLD™
\n \n Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
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\n The PPG Way
\n Every single day at PPG:
\n We partner with customers to create mutual value.
\n We are “One PPG” to the world.
\n We trust our people every day, in every way.
\n We make it happen.
\n We run it like we own it.
\n We do better today than yesterday – everyday.
\n \n PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
\n \n PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
\n \n Benefits will be discussed with you by your recruiter during the hiring process.