Job Overview:

Under guidance, contributes to the improvement of operational metrics (revenue, gross margin, operating income, utilization, client satisfaction and opportunity pipeline) through the execution of portions of operational processes and procedures. Assists with the implementation of process improvements. Works closely with the Business Development and Strategic Projects business lead to grow the IQVIA Southern Africa business.

Essential Functions:

Supports operations initiatives such as opportunity management, resource planning, management tracking and forecasting, customer relationship management, customer satisfaction program, operational excellence initiatives or other operations systems and infrastructure projects.Supports the business development function with setting up business cases and presentations for new opportunities.Assists with administrative functions for external events hosted and attended by IQVIA.Conduct desktop research of markets where IQVIA operates for input into strategic documents.Proactively develops knowledge of business and function.Assists local functions by tracking, providing frequent reports, reporting progress and highlighting potential issues as opportunities.Documents and coordinates processes and systems rollouts ensuring appropriate follow up on actions leading to the seamless execution of plans.

Qualifications:

Bachelor's Degree ReqB.Eng/BSc.Eng (Industrial) PrefTwo (2) years of relevant operations experience or working knowledge of IQVIA products and systems PrefGood PC applications (Excel, Word, PowerPoint) skills ReqGood problem-solving and design thinking capabilities ReqWorking knowledge of financial P&L statements, macro-economic factors and relevant levers to optimize business growth PrefGood focus on process and detail; good interpersonal and communication skills.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com