**Job Overview:** Under guidance, contributes to the improvement of operational metrics (revenue, gross margin, operating income, utilization, client satisfaction and opportunity pipeline) through the execution of portions of operational processes and procedures. Assists with the implementation of process improvements. Works closely with the Business Development and Strategic Projects business lead to grow the IQVIA Southern Africa business. **Essential Functions:** + Supports operations initiatives such as opportunity management, resource planning, management tracking and forecasting, customer relationship management, customer satisfaction program, operational excellence initiatives or other operations systems and infrastructure projects. + Supports the business development function with setting up business cases and presentations for new opportunities. + Assists with administrative functions for external events hosted and attended by IQVIA. + Conduct desktop research of markets where IQVIA operates for input into strategic documents. + Proactively develops knowledge of business and function. + Assists local functions by tracking, providing frequent reports, reporting progress and highlighting potential issues as opportunities. + Documents and coordinates processes and systems rollouts ensuring appropriate follow up on actions leading to the seamless execution of plans. **Qualifications:** + Bachelor's Degree Req + B.Eng/BSc.Eng (Industrial) Pref + Two (2) years of relevant operations experience or working knowledge of IQVIA products and systems Pref + Good PC applications (Excel, Word, PowerPoint) skills Req + Good problem-solving and design thinking capabilities Req + Working knowledge of financial P&L statements, macro-economic factors and relevant levers to optimize business growth Pref + Good focus on process and detail; good interpersonal and communication skills. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled