Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Job Title:               Billing & Collection representative III

Department:         Finance

Company Overview

Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe.

We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it.

Position Overview

The Billing Associate is responsible to perform all aspects of cash application to ensure timely and accurate posting of all payments/adjustments and transfers into the ERP and medical billing system.

This role involves coordinating with various departments to resolve billing issues, maintaining financial records, and providing excellent customer service to clients.

Responsibilities

The following represents the primary responsibilities of the position. Other duties may be assigned as needed.

Billing & Cash Application:

Apply cash receipts accurately and timely in ERP and Medical Billing System.Process billing transactions in ERP and Medical Billing System, ensuring accuracy and compliance with company policies.Investigate and resolve disputes or discrepancies related to billing and payments.Work closely with the Sales, Finance, and Customer Service teams to address issues.

Collaboration & Problem-Solving:

Reconcile accounts and resolve discrepancies related to cash applications and billing.Collaborate with internal teams to ensure seamless financial operations.Provide exceptional customer service to internal and external stakeholders.

Reporting & Compliance:

Ensure compliance with company policies, industry regulations, and legal requirements.Maintain accurate records of all transactions and prepare reports as needed.Assist in month-end closing activities and audits.

Key Decision Rights

Escalation and Audit.Perform activities and tasks per job profile and experience.Escalate issues and concerns timely.

Required Leadership/Interpersonal Skills & Behaviors

Organization and attention to detail.Strong data entry and communication skills.Interpersonal skills.Cross-functional collaboration and multicultural awareness.Ability to multi-task and work in a fast-paced and demanding global environment.Ability to perform under pressure and meet tight deadlines.

Required Skills and Competencies

Process Improvement and solving problems.Communication skills both written and verbal, and internal personal skillsAnalytical and problem-solving skills.Attentive to detail.Good organizational skills.Transition organizations and management of changeKnowledge in ERP financial systems and Microsoft Excel.Experience with Medical Billing preferred.Ability to work independently and collaboratively in a fast-paced environment.Knowledge of industry regulations, compliance standards.Fast Learning Skills.

Education and Experience

Education: High school diploma required; associate’s or bachelor’s degree in finance, Accounting, or Business preferred.Experience: 0-2 years in billing, accounts receivable, preferably in a corporate or healthcare/MedTech environment preferred.good communication, problem-solving and analytical skills.Knowledge in ERP systems (e.g., SAP) and Microsoft Excel.Detail-oriented with time management and organizational skills.
 

Additional Information

The position is hybrid work at our Guadalajara Office.Minimal travel required