Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Job Posting Title Relationship Manager – Payment Facilitation/Marketplace

What does a successful Relationship Manager do at Fiserv?

Fiserv is seeking a dynamic and client-obsessed Relationship Manager to support our growing Payment Facilitation (PayFac) and Marketplace portfolio. This individual will serve as the primary point of contact for a set of strategic Platform clients, ensuring strong engagement, performance growth, and alignment between client needs and Fiserv’s capabilities.

You will work closely with high-growth platforms—ranging from ISVs to orchestration gateways and other PSPs—to deepen relationships, accelerate payment volume, and unlock new use cases by leveraging Fiserv’s suite.

You will do so by deeply understanding our client’s business, needs and aligning Fiserv’s capabilities to support their roadmap.

Serving as the primary contact and lead for the client’s executive and/ or senior level leaders, you will own the PAN Fiserv strategic relationship, work with internal teams to ensure operational challenges are resolved swiftly and identify opportunities to expand the partnership value. 

Travel up to 60% domestically.


What you will do:

Own and manage relationships with a portfolio of PayFac clients pan FiservDrive client success and revenue growth through proactive engagement and strategic planningDevelop and implement account plans that drive mutual incremental  revenue through creation of profitable deal constructs and innovative partnershipsServe as a trusted advisor, deeply understanding each client’s business model, growth goals, and technical infrastructureCollaborate cross-functionally with product, compliance, and onboarding teams to resolve issues, implement new features, and remove frictionTrack account health, manage executive alignment, and lead QBRs and ongoing strategy sessionsStay informed on industry trends, PayFac regulatory changes, and evolving FinTech ecosystemsTravel up to 60% to meet clients face-to-face and represent Fiserv at industry events

What you will need to have:

5 – 10 years of Enterprise Relationship Management experience and implementing cross-functional strategies to drive revenue growth with large clients. Preference in the experience in payments, FinTech, SaaS, or financial services   and implementing cross-functional strategies to drive revenue growth with large clientsDeep curiosity and business acumen—able to dissect client models and identify product fitStrong communication and influencing skills, including comfort engaging with senior-level stakeholders, sales drivenFamiliarity with PayFac, embedded payments, ISVs, and gateway technologies a strong plusProven ability to manage multiple complex accounts and deliver measurable outcomesSelf-starter with a client-first mindset and a bias toward executionBachelor’s degree or a combination of work, education, and military experience

What would be great to have:

Additional special training in Payment Facilitation and knowledge of Fiserv systems is helpful, including Salesforce or similar eCRM toolExperience in sales and negotiating techniques - consultative selling skills with a consistent track record to negotiate, close deals and generate results in a timely manner and participation with leading industry trade groups (FMI, MAG, NGA) and, (NACS, NPECA)MBA

Salary Range

$119,000.00 - $253,300.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.