Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

In this role, you will:

Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements. Participate and contribute to implementing automations/new production support concepts in the team.Monitor application performance and proactively address potential issues to meet the SLAs. Respond to Incident promptly and conduct Root Cause Analysis. Manage job schedulers, resolve batch failures, and ensure timely transaction processing.Act as a primary point of contact for escalation, coordinating with technical teams and stakeholders, business teams for issue resolution and enhancement. Maintain and improve monitoring tools and dashboards to ensure optimal system health. Document troubleshooting steps resolution procedure and contribute to a knowledge base.Participate is production patching and deployment activities during maintenance window (starting from Own and drive the end-to-end incident management process for Production systems, ensuring timely resolution of Incidents. Ensure effective communication during incident, providing regular updates to the management and drive PIRs to implement preventive actions.Host and conduct Crisis calls to manage incidents effectively ensuring timely communication, efficient coordination and rapid resolution of major outage or performance issues affecting business operations. Managing the communication during live incident or outage, ensuring timely update to all stakeholder, including technical teams and business and senior managements.Identify ITSO book of work with PM, work on EIM, PLADA, BIA, OKR including ICE scoresITSO priorities and TRCB risk items to be checked and resolve the vulnerabilities and avoid impactProvide support in end to end delivery ownership of key change the bank run the bank program that involves various systems built on diverse technology stackResponsible for ensuring the effective delivery of technology services throughout design, build, delivery, testing and maintenance support of new servicesManage team of engineer team with various skill sets to deliver new core components taking part in design reviews, development, testing meeting all development standardsEnsure good governance, timely/accurate reporting, and management of risks, producing weekly and monthly reports to senior managers and stakeholders where requiredContribute in NFRs – capacity, performance, scalability, usability, and various other NFRActively contribute on improvement and stability of overall platform – think E2E / bigger picture

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

In this role, you will:

Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements. Participate and contribute to implementing automations/new production support concepts in the team.Monitor application performance and proactively address potential issues to meet the SLAs. Respond to Incident promptly and conduct Root Cause Analysis. Manage job schedulers, resolve batch failures, and ensure timely transaction processing.Act as a primary point of contact for escalation, coordinating with technical teams and stakeholders, business teams for issue resolution and enhancement. Maintain and improve monitoring tools and dashboards to ensure optimal system health. Document troubleshooting steps resolution procedure and contribute to a knowledge base.Participate is production patching and deployment activities during maintenance window (starting from Own and drive the end-to-end incident management process for Production systems, ensuring timely resolution of Incidents. Ensure effective communication during incident, providing regular updates to the management and drive PIRs to implement preventive actions.Host and conduct Crisis calls to manage incidents effectively ensuring timely communication, efficient coordination and rapid resolution of major outage or performance issues affecting business operations. Managing the communication during live incident or outage, ensuring timely update to all stakeholder, including technical teams and business and senior managements.Identify ITSO book of work with PM, work on EIM, PLADA, BIA, OKR including ICE scoresITSO priorities and TRCB risk items to be checked and resolve the vulnerabilities and avoid impactProvide support in end to end delivery ownership of key change the bank run the bank program that involves various systems built on diverse technology stackResponsible for ensuring the effective delivery of technology services throughout design, build, delivery, testing and maintenance support of new servicesManage team of engineer team with various skill sets to deliver new core components taking part in design reviews, development, testing meeting all development standardsEnsure good governance, timely/accurate reporting, and management of risks, producing weekly and monthly reports to senior managers and stakeholders where requiredContribute in NFRs – capacity, performance, scalability, usability, and various other NFRActively contribute on improvement and stability of overall platform – think E2E / bigger picture

The successful candidate will also meet the following requirements:

To be successful in this role, you should meet the following requirements:Knowledge ETL , CDC , SQL scripts, Oracle, BigQuery/Clickhouse, Visualization Tools and data warehouse applicationRisk and Compliance. Knowledge of Production Support processes and procedures (Change, Incident, Problem Service management).Knowledge of patching and vulnerability management practices.Strong understanding of Linux Windows platforms with hands-on experience in solving App/Infra issuesGood understanding of DevOps operating model and tools such as Jenkins/Ansible/GitHub.Work independently to analyze and resolve production problems and work with global team across time zones to resolve them.Knowledge of CICD pipeline Devos tooling is an added advantage.Knowledge of EIM,PLADA, SCOTT , BIA , ITSA etc. .

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

The successful candidate will also meet the following requirements:

To be successful in this role, you should meet the following requirements:Knowledge ETL , CDC , SQL scripts, Oracle, BigQuery/Clickhouse, Visualization Tools and data warehouse applicationRisk and Compliance. Knowledge of Production Support processes and procedures (Change, Incident, Problem Service management).Knowledge of patching and vulnerability management practices.Strong understanding of Linux Windows platforms with hands-on experience in solving App/Infra issuesGood understanding of DevOps operating model and tools such as Jenkins/Ansible/GitHub.Work independently to analyze and resolve production problems and work with global team across time zones to resolve them.Knowledge of CICD pipeline Devos tooling is an added advantage.Knowledge of EIM,PLADA, SCOTT , BIA , ITSA etc. .

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India