Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

The IT B2C Solution Manager is responsible for overseeing and managing the development, implementation, and maintenance of Global & Local IT solutions tailored for Business-to-Consumer (B2C) operations. This role involves collaborating with various stakeholders to ensure that IT solutions align with business objectives and enhance customer experience.

Your ‘day to day’

•            Collaborate with stakeholders in central, regional and market teams to act as the organizational authority on analyzing the scope and the context of short-term and long-term business requirements that IT solutions must meet. Alignment of business requirements with IT Strategy

•            Be aware of the Consumer and / or Commercial system landscape in the Philip Morris International. Understand what related IT systems and capabilities are in place. Consider B2C, B2B, B2B2C and Data platforms and products roadmaps

•            Translate the struggles and challenges of consumers into detailed technical requirements

•            Seeking a detail-oriented professional with strong technical expertise to manage and oversee all technical aspects of our projects

•            Interpret the business need and identify solution recommendations to business problems at a business unit level

•            Manage the budget, license and contract of the services, continuously drives optimization and seeking for efficiency

•            Manage overall deployment scope, timeline, resource capacity, dependencies and priorities between multiple parties

•            Operate within a Project Based Organization framework for decision making and customer relationships management

•            Ensure adoption of effective Project Management practices by IT and business community

•            Ensure project compliance with the organization’s wider program and/or portfolio management decision-making structures and processes

•            Ensure adherence to PMI IT Policy Framework (ITPF) on security & Data Privacy standards to minimize risks regarding confidentiality, integrity, and availability of the data

Who we’re looking for

•            Sophisticated spoken and written English

•            University degree in Computer Sciences/ Information Systems/ Engineering / Digital

•            + 7 years of IT experience in a multinational company Proven working experience on IT Leadership roles or relevant experience. Domain of Commercial, Consumer, e-Commerce, Retail solutions would be an advantage

•            Very good knowledge of IT solutions management and support, Digital or Data capabilities, Information analysis or computer software systems

•            Project Management experience, very good understanding of Agile practices including Strong analytical, problem-solving, and communication skills. Ability to work collaboratively in a team environment and manage multiple projects simultaneously

•            Strong vendor management skills and managing service level agreements

•            Experienced in managing budget and license for IT services

•            Strong leadership skills, able to drive and mobilize various parties to overcome challenges and achieve the goal

•            Excellent problem-solving skills, “can do” attitude, and ability to work under stress and tight timescales

•            ITIL Service Manager certified / or equivalent would be an advantage

•            Understanding of General IT Controls process would be an advantage

•            Having experience on Technical & DevOps such Continuous Deployment, Testing Automation, Continuous Monitoring:

·             Software Development: Proficiency in programming languages such as Java, Python, or JavaScript

·             Database Management: Experience with SQL and NoSQL databases. This includes designing, implementing, and managing databases to ensure data integrity and performance

·             Cloud Computing: Knowledge of AWS, Azure, or Google Cloud Platform

·             Web Technologies: Familiarity with HTML, CSS, and frameworks like React or Angular

·             API Integration: Expertise in RESTful and SOAP APIs

·             Cybersecurity: Understanding of security protocols and best practices. threats

What we offer

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore

• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong

• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress

• Take pride in delivering our promise to society: to deliver a smoke-free future

Join our growing team!