Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Responsibilities

Use inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions.

Take direction from Site Supervisor regarding daily duties.

Independently makes decisions and uses available resources to meet customer requirements.

Analyzes /maintains/reconciles various customer and ULS reports to ensure customer and ULS requirements are met.

Communicates with supervisor any customer issues or potential problems.

Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.

Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times

Works optimally with a diverse cross-functional team.

Embraces Practical Process Improvement (PPI) methodologies

May perform other responsibilities as assigned by management.

Education

High school diploma or equivalent required.

Experience

Experience with inventory management preferred. Experience working in customer service is also a plus.

Knowledge, Skills, Abilities

Able to read, write, and speak English fluently.Strong verbal and written communication skills, and a desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.Independently operates handheld scanners to enter data in various systems as needed; analytical skills to reconcile reports.Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.

Physical Requirements / Work Environment

Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc).Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.Must lift, push, and pull 30-40 pounds regularly; occasionally lift 50 pounds, using equipment like pushcarts, pallet jacks, forklifts.Regularly required to stand or walk for prolonged periods.

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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Thermo Fisher Scientific provides accessibility services for job seekers needing accommodations during the application process, like help for hearing, vision, mobility, or cognitive issues.