Inside Sales Support Representative **General Information** Req # WD00082308 Career area: Sales Support Country/Region: Malaysia State: Selangor City: Petaling Jaya Date: Wednesday, May 7, 2025 Working time: Full-time **Additional Locations** : * Malaysia - Selangor - Petaling Jaya **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** Job Role: + Prepare services quotations (with pricing and billing proposal) based on customers' requested machine inventory and service level. + Prepare Lenovo Customer Agreements for new customers. + Create and validate customer records for new customers. + Entitle and accept services contracts and PO according to Lenovo company policy. + Track and ensure all contract invoices are properly issued in SAP billing system. Whenever required, support specific invoice requirement by customer, perform billing adjustment according to Lenovo business control guidelines. + Perform contract termination upon customer's request and management approvals. + Proactive in problem identification and resolution along different integrated systems (Dynamic 365/LBP/S4 HANA/iBase). + Work closely and ensure effective communication with sellers, partners, inside sales reps, pricers, customers, AR, accounting team and other related cross functional teams. + Resolve all operational issues and concerns raised by customers/ sellers/ partners. Be initiative to look for better alternative in issue solving. Follow up on all cases until closure. + Audit ready documentation creation and storage maintenance. Response to audit enquiries within requested deadlines. + Deliver the agreed operational, process and individual KPI (Key Performance Index). Able to meet deadlines. + Prepare daily quote and contract status report, publish to the corresponding stakeholders. + Assist in data analysis whenever required. Position Requirements: + Education: Bachelor Degree or equivalent. + Language: Strong written and verbal English communication skill is a must. Proficiency of Mandarin in verbal and written is required, preferably Traditional Chinese. + Experience: 2-3 years of quoting, contract management and billing related skills are preferred. + Intermediate or advanced skills on Microsoft 365 and S4 HANA are preferred. + Highly motivated. Flexibility to work in an fast-paced environment and manage multiple concurrent tasks/ projects/ priorities. + Be a team player yet able to think independently. + Critical thinking and problem resolution. Detail oriented. + Exceptional interpersonal and relationship management skills. Work and collaborate well in geographically dispersed team environment, exhibit a positive and professional attitude. **Additional Locations** : * Malaysia - Selangor - Petaling Jaya * Malaysia * Malaysia - Selangor * Malaysia - Selangor - Petaling Jaya