Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Our Mission is to recruit, train, and retain the very best logistics and technical experts in the world. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

18,000 trained professionals350+ locations worldwide across 60+ countriesFortune 500Globally unified systems

 

Job Description

What does an Information System Specialist do?

Support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and so much more.

IS Specialist Duties and Responsibilities

Support the end users on incidents logged in our online ticket system or help with regional requestsSupport basic level Windows server and UnixTake care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurementSupport on network issues (LAN, WAN, Wi-Fi)Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer serviceBasic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementationOn call for after-hours IS issues and prepared to travel and support other offices in the networkOther duties as needed and assigned

Qualifications

Education and Experience: 

Preferred- bachelor’s degree or work equivalentIT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux Knowledge of Visual Basic and/or SQL Preferred IT helpdesk background 

Desired Qualifications

Strong organizational skills (including time management and task prioritization)Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsAbility to work independently and in a collaborative team environmentHas demonstrated strong work ethic, and reliabilityComfortable working in a professional business environmentAdvanced windows client knowledge (Windows 10)Basic PC imaging and deployments (Ghost or Windows)Basic networking (LAN/WAN, switch, router, RJ45, wireless)Basic windows server knowledge (install, server role setup)Basic remote administration tools (RDP/terminal services, VNC, telnet/SSH)Mobile device proficiency (iOS and Android)Proactive improvements in these processes by automation of tasksEnglish language proficiency

Additional Information

Expeditors offers excellent benefits:

Paid Vacation (first year prorated based off month of hire then eligible for 15 days) Annual Paid Holidays (10)Potential Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid, unused rolls over)401(k) Retirement Savings Plan with employer match (Pre-Tax or Roth)Employee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Employee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and ReimbursementPosition is full time (40 hours per week) Monday through Friday 

Reporting Structure:

Shared Services Manager