**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** As an Application Consultant at IBM you will help us usher clients into a new age of future-looking technology. You'll be assisting clients in the selection, implementation, and support of applications, methodology, and tools. You'll be trained up to perform as an expert on existing and/or new applications specialized around things like Cloud, Blockchain, DevOp, Enterprise Applications, and Mobile. You will help our clients integrate enterprise-wide data for improved performance and efficiency. Leveraging a growth mindset, you're ready and willing to deliver business value, wherever needed. In your role you may be responsible for: * Working with project teams to advise clients on enterprise-wide data integrations * Creating ways to better assess analytics, better supporting business decision making * Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution. * Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation. * Gain knowledge across multiple platforms, processes, or architectures **Required technical and professional expertise** '- Monitor, analyze and respond to critical IT incidents, ensuring rapid resolution. - Coordinating technical teams and stakeholders during incident resolution. - Record, document and categorize incidents according to ITSM processes. - Carry out post-mortems and recommend corrective actions to prevent recurrences. - Implementing improvements to incident response flows. - Experience with ITSM tools such as ServiceNow, BMC Remedy or Jira Service Management. - Knowledge of incident monitoring and diagnosis (Splunk, Prometheus, Datadog). - Understanding of networks, operating systems and distributed applications. - Familiarity with incident response methodologies such as SRE Incident Response and ITIL - Analytical thinking and focus on problem solving. - Clear and objective communication, especially under pressure. - Ability to work in a team and coordinate multiple stakeholders. Incident management or advanced technical support. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.