Host Implementation Director Job ID 220122 Posted 19-May-2025 Service line Advisory Segment Role type Full-time Areas of Interest Property Management, Workplace Strategy Location(s) Manhattan - New York - United States of America, New York - New York - United States of America, New York City - New York - United States of America **About The Role:** As a CBRE Host Implementation Director, you’ll be responsible for managing complex projects related to the delivery of the Host Experience Services product. Reporting into the Host Operations Lead, you will work cross-functionally with various internal and external shareholder groups to drive the implementation and launch of all new Host assignments across the US, providing project plan management, coordination, and client communications. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You'll Do:** **Implementation Governance** + Develop and maintain comprehensive implementation plans and templates related to Host Experience Services, including partner-specific projects. + Establish and maintain implementation support resources including responsibility matrixes, client communication tools, and project trackers. Provide training to relevant partners to ensure their understanding of the resources. + Maintain an implementation governance program including communication cadences, leadership reporting, and performance tracking. **New Business Implementations** + Lead the creation of project-specific implementation plans for new business initiatives reflecting the agreed scope of work and budget, collaborating with sales leadership to complete the handover of required information. + Direct relevant implementation partners (both internal and external) to ensure the timely completion of implementation tasks. + Act as the client and Property Management point of contact for Host Experience Services Implementations. + Proactively monitor and identify mitigation strategies for implementation risks. + Complete close out reporting for newly launched implementations. **Product Innovation Support** + Work with internal collaborators and partners including New Stand and Industrious to develop implementation plans supporting new Host Experience Services Products. + Support new partner discovery conversations to understand potential implementation requirements. **What You'll Need:** _To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions._ + Bachelor’s degree required with 8-12 years of relevant experience. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. + Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. + Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Expert organizational skills and an advanced inquisitive mentality. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Pay Disclaimer** **For New York State residents:** CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for theHost Implementation Directoris $125,000 annually and the maximum salary for theHost Implementation Directoris $150,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401k, dental insurance, health insurance, life insurance, and vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)