Head, Payments & Loyalty Caribbean Enviar candidatura ahora » **Fecha:** 27 may 2025 **Ubicación:** Santo Domingo, 01, DO **Empresa:** Scotiabank ID de la solicitud: 226738 Únase a un equipo ganador con un propósito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeño. Purpose: • Leads, directs and supervises Payments team in the Caribbean for all segments of the bank ensuring that traditional and digital business strategies, products, financial plans and commercial initiatives are carried out and complied with in accordance with the rules, policies and internal procedures in force to contribute to digital objectives, financial and market share of the bank. • Seeks to contribute to simplifying the operational model of the products in charge, reducing friction with customers at the same time, providing synergies to other business models and product processes. • Leads and is responsible for the local relationship with Brands (VISA/MASTER) and banking support companies (TSYS), and other business models that are linked to payment methods and FINTECH of Payment Methods. • Oversee the local relationship Non-Networks Partners including card manufacture and card payment processor to develop payments within the Retail Payments Department in Caribbean. Ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. • Responsible for leading and promoting loyalty and alliance models in the Caribbean for all segments, ensures that business strategies, plans and initiatives are carried out and complied with in accordance with current internal standards, policies and procedures. • Responsible for the loyalty program strategist, ensuring to strengthen the relationship with customers, encouraging their permanence and their frequent use of the bank's products and services. The main objective of this role is to increase customer retention, improve satisfaction and foster business growth through loyalty strategies that add value for both the customer and the bank. • Acts as the main manager in relation to local non- networks partners like Google or Apple to continue to implement future wallets improvements, track usability, and work closely with other stakeholders to increase wallets adoption and usage. Accountabilities: • Executes the strategy that ensures the growth of the portfolio by brand according to the contracts in force with Visa and MasterCard (Credit and Debit Card) • He leads and is responsible for contracts with Brands (VISA/MASTER) and banking support companies (TSYS) • Responsible for leading the execution of new payment methods with the aim of keeping technology and functionalities at the forefront • Leads and ensures high approval rates in payment transactions with the aim of complying with the Trademarks' contracts (VISA/MASTER) • Executes and ensures a strategy for the digitization of digital assets • Leads and manages the P&L of the products in charge. Ensure the achievement of recurring and non-recurring revenues, as well as NIAT for Retail and Small Business in the products associated with the means of payment with the appropriate and competitive product attributes, aligned with the Customer Value Proposition. • Executes the strategy of the loyalty and alliances program, developing a program that allows the creation of initiatives such as rewards, promotions, exclusive benefits, and discounts that encourage customers to continue using the bank's products and services • He leads and is responsible for the implementation of local commercial strategies and value offerings in the loyalty program by bank segment as well as monitoring the effectiveness of the strategies implemented through the analysis of metrics such as customer retention, satisfaction, product use and impact on profitability • Responsible for executing the digital transformation of end-to-end products and business processes, under his responsibility. Likewise, innovation and continuous improvement of E2E processes, attributes and value propositions. Act in coordination with the entire Retail team, Risk Prevention areas, Technology and other central areas. • Understand the Bank's risk culture and how risk appetite should be considered in day-to-day activities and decisions. • Lead and drive a customer-centric culture for its entire team in order to deepen customer relationships and leverage the Bank's extensive relationships, systems and expertise. • Responsible for encouraging constant training and learning by his team, pushing the use of existing channels in Scotia. You will also be in charge of creating and strengthening, on the part of your team, the appetite for discovering and investigating new digital experiences that can serve as a model or incentive for new initiatives for the area • Promote a high-performance environment and implement a workforce strategy that attracts, retains, develops, and motivates your team, and to achieve this, you foster an inclusive work environment, communicate vision, values, and business strategy, and drive a succession and development plan for the team. Requirements: • Supports the Caribbean region, accountability for all Credit Cards and Payments portfolios / performance across • Work with the IB Retail Payments team, local Payment teams and multiple local stakeholders including local Segments, Marketing, Analytics, Operations, Technology, Legal and others as needed. • Specific experience in the banking sector of at least 10 years. • Proven experience in managing and directing complex projects associated with product development and business income statement management (e.g. transformation, E2E processes, digitalization, agile practices, automation, modernization). In addition, proven experience in comprehensive business case management, commercial strategies, segmentation strategies. • Outstanding competencies in team leadership, results orientation, innovation, change management and analytical skills. Ubicación(s): República Dominicana : Distrito Nacional : Santo Domingo Dirección de trabajo: Santo Domingo, Distrito Nacional Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital. [En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. 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