Job Description

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Essential Duties and Responsibilities

Manage and monitor the daily operations of Front Desk and Guest Services to ensure the quality of hotel servicesMaintain the comments and complaints relating to service standards and take any necessary action to achieve the highest level of hotel serviceInstruct and supervise the team to deliver high quality of servicesHandle emergency cases and complaints in accordance with hotel policies and procedures, such as ensuring the safety and security of external and internal customersCoordinate with internal and external parties to ensure high quality of services is delivered

Job Requirements

Degree or Higher Diploma in Hospitality or Tourism management is an advantage.Minimum 6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacitySolid knowledge on the courteous manner of handling guest’s enquiries and complaintsProficiency in English, Putonghua and Cantonese is essentialProven managerial abilities in people management, strategic planning and decision makingHigh standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills